Alvion Haines
Columbia,SC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Unemployed
Unemployed
06.2023 - Current
Inbound Answering Service Operator
Continental Message Solutions
01.2023 - 06.2023
- Maintained high level of customer service through friendly and polite demeanor.
- Handled difficult situations calmly and professionally, demonstrating excellent conflict resolution skills when necessary.
- Assisted callers with problem resolution, ensuring satisfactory outcomes for both customers and the company.
- Collaborated with team members on continuous improvement initiatives to optimize service delivery processes.
- Efficient in data entry
Self-Employed
Self Employed
02.2021 - 01.2023
Leasing Agent
Stout Management
01.2019 - 02.2021
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Marketed property to local businesses through collateral, emails and phone calls.
- Invited prospects to fill out application upon completion of property tour.
- Used Entrata to keep record of financial transactions and rental applications.
- Kept meticulous records of correspondence between management and tenants.
- Participated in property inspections to prepare for move-ins and move-outs.
- Recruited new residents through website advertising and marketing.
Receptionist
Southern Diamond Events
12.2017 - 12.2018
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Transmitted information or documents to customers, using computer, and mail.
- Scheduled appointments, and maintain and update appointment calendar.
- Analyzed data to determine answers to questions from customers or members of the public.
- Works closely with other employees to provide administrative support.
Realtor's Assistant
Houston Association Of Realtors
05.2015 - 12.2017
- Answering phones and aiding callers, taking detailed messages or directing the call when necessary.
- Led a team of representatives emphasizing teamwork and collaboration resulting in high volume, fast paced operations.
- Oversee sellers’ transactions.
- Showings: Sit-in and host listed house showings to potential buyers/agents.
- Filed confidential sellers and buyers records for accurate storage.
- Prepare documents such as representation contracts, purchase agreements, closing statements, deeds and leases for homes.
Education
Bachelor of Arts - Criminal Justice / (CURRENTLY IN SCHOOL)
Masters of Arts in Criminal Justice
Phoenix, AZBachelor of Science - Criminal Justice
Prairie View A & M University
Prairie View, TX05.2016
High School Diploma -
Westfield High School
Houston, TX05.2013
Skills
- Prospecting Clients
- Leasing and sales
- Fair housing policies
- Product Knowledge
- Relationship building and retention
- Team Building
Timeline
Unemployed
Unemployed
06.2023 - Current
Inbound Answering Service Operator
Continental Message Solutions
01.2023 - 06.2023
Self-Employed
Self Employed
02.2021 - 01.2023
Leasing Agent
Stout Management
01.2019 - 02.2021
Receptionist
Southern Diamond Events
12.2017 - 12.2018
Realtor's Assistant
Houston Association Of Realtors
05.2015 - 12.2017
Bachelor of Arts - Criminal Justice / (CURRENTLY IN SCHOOL)
Masters of Arts in Criminal Justice
Bachelor of Science - Criminal Justice
Prairie View A & M University
High School Diploma -
Westfield High School