Alvion Haines
Huntsville,AL
Summary
Detail-oriented and empathetic Customer Service Professional with 5+ years of experience handling high-volume calls, resolving complex inquiries, and delivering exceptional service. Proven ability to manage remote work independently, de-escalate issues, and maintain accurate records. Seeking to launch a career in insurance as a Liability Determination Adjuster with Allstate. Prepared to obtain adjuster licensing and thrive in a virtual team environment.
Overview
7
7
years of professional experience
Work History
Inbound Answering Service Operator
Continental Message Solutions
01.2023 - Current
- Handle high volumes of customer inquiries and service requests with professionalism
- Document detailed call notes and update CRM systems accurately
- Use strong listening skills to resolve concerns and ensure customer satisfaction
- Collaborate with team to meet performance and quality metrics
Administrative Contractor
(Self-Employed)
01.2021 - 02.2023
- Supported clients with scheduling, communication, and documentation
- Managed projects independently in a remote setting
- Built strong time management and multitasking abilities
Leasing Agent
Stout Management
01.2019 - 02.2021
- Guided prospective tenants through leasing processes and screenings
- Maintained legal documentation and followed Fair Housing guidelines
- Handled high volumes of customer interactions and records
Education
Bachelor of Science - Criminal Justice
Prairie View A&M University
Prairie View, TX05-2016
Skills
- Claims Investigation Support
- Inbound Call Handling & De-escalation
- Customer Communication & Empathy
- CRM & Data Entry (Entrata, Proprietary Systems)
- Remote Work & Time Management
- Policy & Procedure Adherence
- Documentation & Follow-up
- Fair Housing Knowledge
Timeline
Inbound Answering Service Operator
Continental Message Solutions
01.2023 - Current
Administrative Contractor
(Self-Employed)
01.2021 - 02.2023
Leasing Agent
Stout Management
01.2019 - 02.2021
Bachelor of Science - Criminal Justice
Prairie View A&M University
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