Namon Derring III
Chattanooga,TN
Summary
Detail-oriented insurance and operations professional with experience supporting claims-related processes, coordinating medical documentation, researching information, and managing high-volume workflows with a strong focus on accuracy and customer service. Currently supporting Unum operations and collaborating with attending physicians, external medical partners, and internal teams to facilitate timely claim-related activities and obtain required documentation. Brings additional experience in insurance policy administration, risk assessment, coverage analysis, client relationship management, problem-solving, and complex case coordination. Known for sound judgment, strong analytical skills, attention to detail, accountability, and the ability to effectively prioritize competing demands in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Business support Coordinator
Unum
Chattanooga, TN
07.2024 - Current
- Coordinate claim-related activities involving attending physicians, internal partners, and external medical resources to support timely and accurate claim processing.
- Facilitate peer-to-peer discussions with attending physicians and assist with drafting correspondence and obtaining required medical documentation.
- Liaise with external partners to coordinate independent medical examinations and designated medical officer reviews, ensuring appropriate information is available to support claim decisions.
- Process 300+ activities monthly with 99.6% accuracy, demonstrating exceptional attention to detail, quality control, and ability to manage a high-volume workload.
- Research, organize, and validate information from multiple sources to ensure activities are completed accurately and in accordance with established procedures.
- Maintain accountability for assigned work while effectively prioritizing competing tasks and deadlines in a fast-paced, highly regulated insurance environment.
- Collaborate with internal teams and external resources to resolve issues, obtain required information, and keep claim-related activities moving toward timely resolution.
- Prepare clear and professional written communications and PowerPoint presentations for internal stakeholders.
- Demonstrate flexibility and adaptability while working within established processes, systems, and changing business priorities.
ACCOUNT MANAGER
Max Trans Logistics
Chattanooga, TN
07.2021 - 06.2024
- Managed a portfolio of 15 high-profile client accounts valued at $600K–$1M, balancing competing priorities, service requirements, deadlines, and customer expectations.
- Increased client retention by 20% through proactive issue resolution, relationship management, and consistent follow-through.
- Analyzed customer needs, account information, and operational issues to develop appropriate solutions and make timely recommendations.
- Investigated service issues and coordinated with internal teams and external partners to determine appropriate resolutions while maintaining customer trust.
- Negotiated contract renewals and evaluated account requirements to support profitable, sustainable business relationships.
- Revitalized communication strategies, increasing client satisfaction scores by 25% within one year.
- Monitored end-to-end shipment activity using multiple technology platforms, identifying exceptions and taking corrective action to maintain service standards.
- Delegated responsibilities and monitored team performance to ensure accuracy, accountability, and adherence to established quality standards.
TIER 2 ADVISOR
Kelly Services
Chattanooga, TN
03.2020 - 06.2021
- Resolved complex customer inquiries and complaints by researching account information, identifying issues, and determining appropriate solutions.
- Managed inquiries involving product information, order status, returns, exchanges, billing, and other account-related concerns while providing timely and accurate responses.
- Applied sound judgment when evaluating customer situations and determining appropriate resolutions within established policies and procedures.
- Communicated complex information clearly and professionally to customers while maintaining a high level of service.
- Identified opportunities to improve workflows and implemented process enhancements that strengthened collaboration between departments.
- Balanced high volumes of customer interactions while maintaining accuracy, responsiveness, and service quality.
NATIONAL ACCOUNT MANAGER
Arrive Logistics
Chattanooga, TN
09.2018 - 02.2020
- Coordinated daily scheduling of 50+ truckloads, prioritizing multiple time-sensitive activities while maintaining service and operational standards.
- Served as primary liaison for customers, coordinating delivery requirements and resolving issues through effective communication and problem-solving.
- Partnered with transportation supervisors and internal teams to evaluate operational challenges and determine appropriate solutions.
- Utilized multiple software platforms to monitor activity, research information, and optimize load movement and scheduling.
- Maintained accurate records and communicated status updates to customers and internal stakeholders.
SOLUTIONS SPECIALIST
Verizon
Chattanooga, TN
08.2013 - 09.2018
- Consistently exceeded monthly sales quotas by at least 25%, demonstrating strong analytical skills, customer relationship management, and goal-oriented decision-making.
- Assessed customer needs and evaluated available products, services, pricing, and warranties to recommend appropriate solutions.
- Provided technical guidance and troubleshooting support, resolving complex customer issues while maintaining a high standard of service.
- Maintained detailed knowledge of products, policies, pricing, and warranties to provide accurate information and support informed customer decisions.
- Trained and mentored junior team members, contributing to team development and consistent performance.
ASSISTANT BRANCH MANAGER
Enterprise Rent-A-Car
Chattanooga, TN
08.2009 - 06.2013
- Directed daily branch operations across customer service, sales, staffing, and administrative functions.
- Managed and coached a team of sales representatives while establishing performance expectations and monitoring results.
- Developed and executed strategic plans that exceeded sales and profitability targets.
- Resolved customer concerns and operational issues through effective communication, sound judgment, and timely decision-making.
- Received the “Big Opy” Award for achieving the largest year-over-year profit growth in the region.
Education
BACHELOR OF SCIENCE (B.S.) - BUSINESS MANAGEMENT
Alabama A&M University
Huntsville, AL, US05.2006
Skills
- Claims Processing & Claims Support
- Insurance Policy Administration
- Policy & Coverage Analysis
- Medical Documentation & Records
- Claims Investigation Support
- Customer Service & Issue Resolution
- Analytical & Logical Problem Solving
- Research & Information Analysis
- Decision Support
- Quality & Accuracy
- Case/Workflow Management
- Contract & Policy Interpretation
- Risk Assessment
- Regulatory/Process Compliance
- Cross-Functional Collaboration
- Written & Verbal Communication
- Microsoft Office
- Multitasking & Prioritization
- Continuous Process Improvement
Timeline
Business support Coordinator
Unum
07.2024 - Current
ACCOUNT MANAGER
Max Trans Logistics
07.2021 - 06.2024
TIER 2 ADVISOR
Kelly Services
03.2020 - 06.2021
NATIONAL ACCOUNT MANAGER
Arrive Logistics
09.2018 - 02.2020
SOLUTIONS SPECIALIST
Verizon
08.2013 - 09.2018
ASSISTANT BRANCH MANAGER
Enterprise Rent-A-Car
08.2009 - 06.2013
BACHELOR OF SCIENCE (B.S.) - BUSINESS MANAGEMENT
Alabama A&M University