Summary
Overview
Work History
Education
Skills
Timeline
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Alvita Chavez

Amarillo,TX

Summary

Dynamic operations supervisor with extensive experience at Holiday Inn, excelling in staff management and cash handling. Proven track record in training and mentoring teams, enhancing service quality, and achieving high customer satisfaction. Skilled in inventory control and fostering a positive work environment through effective communication and leadership.

Diligent [Desired Position] with solid background in managing operational workflows and leading teams effectively. Proven ability in maintaining high productivity levels and resolving conflicts promptly. Demonstrated skills in team leadership and operational management.

As management professional, highly skilled in overseeing daily operations and ensuring seamless shift transitions. Possesses strong focus on team collaboration and achieving results, reliably adapting to changing needs. Key strengths include conflict resolution and staff training, valued for reliability and flexibility.

Professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands.

Overview

9
9
years of professional experience

Work History

Shift Supervisor

Wendys Restaurant
06.2021 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Housekeeping Supervisor

La Quinta Inn & Suites In
05.2019 - 06.2021
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
  • Completed schedules, shift reports, and other business documentation.

Supervisor of Operations

Holiday Inn
10.2016 - 04.2018
  • Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
  • Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
  • Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
  • Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
  • Manage Cash drawers and count safe during the shift changes
  • Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.

Cashier Team Lead

Dollar General Market
07.2016 - 09.2017
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Operated POS cash register and equipment to collect payments.

Education

High School Diploma -

Socorro High School
Socorro, NM
05-2010

Skills

  • Cash handling
  • Employee training
  • Workplace safety
  • Staff management
  • Training and mentoring
  • Cash handling expertise
  • Operations management
  • Schedule management
  • Inventory control
  • Attendance oversight
  • Labor and food cost control
  • Team supervision
  • Positive attitude
  • Strong verbal and written communication

Timeline

Shift Supervisor

Wendys Restaurant
06.2021 - Current

Housekeeping Supervisor

La Quinta Inn & Suites In
05.2019 - 06.2021

Supervisor of Operations

Holiday Inn
10.2016 - 04.2018

Cashier Team Lead

Dollar General Market
07.2016 - 09.2017

High School Diploma -

Socorro High School

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Alvita Chavez