Alvita Price
Security Operation Center Analyst
Pontiac,MI
Summary
Security professional with more than 12 years of IT experience, 2 years in the security space, 2 years as a support engineer, and 10 years in technical and analyst roles. Result driven, strategic, and humble individual with a history of liaising with stakeholders of all levels. Protector of cloud, managed infrastructure, and end point assets. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Security Operations Analyst
NTT / Secure-24
11.2021 - Current
- Conduct SIEM log data harvesting to help triage incidents or fulfill customer and audit requests
- Responsible for resolving or escalating incidents in a timely manner
- Attempt to identify what the underlying causes of issues are within the infrastructure of a system and how to resolve them
- Assist with resolution of incidents, problems, changes, monitoring alerts within established SLAs
- Develop ways to optimize or automate processes
- Customize AV platforms to suit customer needs, and work on remediation for commodity malware
- Analysts develop skills to perform 1st touch resolution from start to finish for security infrastructure
- Manage Customer specific Security Platforms (Web Content Filtering, SIEM, AV, more)
- Investigate account chronic account lockout issues
- Enroll Pending agents, audit hosts/log sources and perform health checks for SIEM
- Improve SIEM and AV visibility by troubleshooting non-heartbeating hosts
- Gain experience with platforms like SIEM, AV, IAM, Vulnerability Scanning and Remediation, Web Content Filtering, Report Server, and more
- Work with Security Engineering and/or CSOC to write and improve Runbooks and update SharePoint site documentation
- Schedule and conduct global knowledge share sessions to cross train and foster team collaboration
- DLP responsibilities of compiling analytical reports, monitoring and responding to alerts generated from DLP systems and other technologies
- Incident response and escalation for potential threats
- Collaborating on the DLP rule development lifecycle including policy development, response rules, and maintenance
- Hitachi IDM which software provides tools to help organizations verify the identities of the people and devices trying to log in and ensures that verified users have access to the right resources.
IOC Support Engineer Microsoft/Linux/Networking/Application Virtualization
NTT / Secure
06.2019 - 11.2021
- Microsoft: Microsoft server-side support tickets through Service Now that have gone through the Technical Service Representative and Analyst Queues focused on First Touch Resolution (FTR)
- Support and administration of Microsoft Windows Server, Exchange, SQL Server, and Active Directory environments
- Troubleshooting and maintenance of all above mentioned Microsoft Enterprise level products
- Knowledge and troubleshooting capability with multiple high availability solutions
- Prepare and perform change requests for drive space additions, CPU increases, RAM adds
- Create new knowledge base articles for undocumented resolution processes
- Investigate monitoring alerts for host alive, agent down, uptime, OS capacity, etc….
- Linux: Linux server-side support tickets through Service Now that have gone through the TSR and Analyst Queues focused on FTR
- Support and administration of RHEL, Suse, Debian based systems, and LDAP environments
- Troubleshooting and maintenance of all above mentioned Linux Enterprise level products
- Knowledge and troubleshooting capability with multiple high availability solutions
- Basic troubleshooting of Linux systems and end user issues
- Prepare and perform change requests for drive space additions, CPU increases, RAM adds, new user and sudo root user access
- Create new knowledge base articles for undocumented resolution processes
- Investigating monitoring alerts for OS capacity, uptime, DNS, checkinodes, agentdown, uptime, etc..
- Alerts.
- Application Virtualization: Advanced troubleshooting of citrix server access and server hanging issues
- Support vmware
- Support citrix environments
- Maintaining the environment
- Upgrading customer environments as needed
- Project builds per client specifications.
- Network: Troubleshooting network interruptions
- Creating and performing change ticket request for firewall changes
- Investigating monitoring alerts for switches and servers.
IOC Analyst
NTT / Secure-24
08.2018 - 06.2019
- Basic Active Directory, Microsoft Server OS skills
- Active Directory account creation and deletion
- RSA account management
- Citrix Management profile
- Network basics, such as TCP/IP, Ping, Trace Route
- Outlook profile management
- Server/database monitoring
- Treesize tool to clear space on specified drives
- Spacemonger to clear space on specified drives and analyst logs
- Assist technical support representative in resolving client issues
- Escalate critical issues per client needs.
Technical Support Representative
NTT / Secure-24
08.2017 - 08.2018
- Basic Active Directory, Microsoft Server OS skills
- Active Directory account creation and deletion
- RSA account management
- Citrix Management profile
- Network basics, such as TCP/IP, Ping, Trace Route
- Outlook profile management
- Server/database monitoring.
Risk Master Software Support Specialist
DXC / CSC (Computer Science Company)
03.2016 - 06.2017
- Software Support performed via email or telephone
- SQL and Oracle database queries to update software table
- Troubleshoot Data Import System, Data Analytics, and Data Delivery System error issues
- The use of Webex remote tools to troubleshoot and resolve client issues
- Risk Master software testing
- Team interaction to resolve the tougher issues
- MS Server 2008-2012 access to resolve services issues and configure databases and data tools
- Custom Data Analytic Tools
- JIRA case creation for developer escalation.
Level 2 Client Success Specialist / Lead AirVend Technician
365 Retail Markets
07.2014 - 03.2016
- Provide client support and technical issue resolution via email, phone and other electronic mediums
- Diligently manage client cases within Salesforce CRM, and communicate any perceived delays to management immediately upon identification
- Create detailed documentation to explain otherwise complex tasks to clients and fellow employees
- Configuration of client equipment both locally and remotely
- Provide both local and remote training to clients on every 365 product available
- Obtain general understanding of the underlying operating systems 365 employs
- Identify and correct or advise, on operational issues observed during case resolutions
- Generate and filter data specific reports utilizing a variety of mediums, including Microsoft Excel
- Stage Micro-market kiosk for customer interface
- Software and hardware testing
- Router configuration
- Coordinate with Logistics to ensure inventory and delivery availability of AirVend delivery
- Coordinate with the finance department for accurate pricing of devices
- Coordinate with production to ensure the devices have passed Q&A testing
- Testing devices hardware and software for defects
- Train co-workers for use of new devices and software related to the product.
Global IT Technical Support Desk
General Motors (via Teksystems)
07.2013 - 06.2014
- Average call volume 30-40 calls per day
- Remote desktop support
- Password accessibility
- Lotus Notes and MS Outlook troubleshooting
- Re-creating user profiles in Lotus Notes and Outlook
- Blackberry, Android, and iPhone troubleshooting
- VPN certification
- Drive mapping
- Setting trusted sites.
IT Medical Software/Technical Support
Genius Solutions
09.2012 - 07.2013
- Call volume averages 20-30 per day
- Proficient in troubleshooting within Windows XP, Vista, Windows 7, and Windows 8 environments
- Troubleshooting medical software issues
- Deciphering ANSI raw data files to detect Insurance responses
- Assisting clients with correcting procedure, diagnostic, and doctor codes for filing claims
- Creating a log of customer records
- Software Testing.
IT Helpdesk /Technical Support
Stefanini Tech Team (via Human Capital Staffing)
08.2011 - 08.2012
- Call volume averages 40-50 calls per day
- Skilled in troubleshooting Windows XP, Vista, and Windows 7 environments
- Installed and configured Windows Office setting for clients authorized to have office program
- Worked with customers and employees to identify computer problems and determine solutions
- Logged and kept records of customer/employee queries
- Analyzed call logs to spot common trends and underlying problems
- Updated self-help documents so customers/employees can try to fix problems themselves
- Worked with field engineers to visit customers/employees if the problem is more serious
- Tested and fixed faulty equipment
- Research using ITIL systems
- MS Active directory
- VPN Tools
- Lotus Notes applications troubleshooting, setup, password assignment, and resets.
Education
Master’s in Cyber Security -
Davenport University
Warren, MI03.2021
Bachelor of Science in Computer Information Systems with an Assurance Minor -
Baker College
Auburn Hills, MI03.2017
Associate of Applied Science Degree in Software Development -
ITT Technical Institute
Troy, MI03.2012
Associate Degree in Liberal Arts -
Oakland Community College
Auburn Hills, MISkills
Security Tools Proficiencies
Access Management
Badge Management
Cloud Security
Endpoint Management
Endpoint Protection (AV & eDR)
External Posture Assessment
File Integrity Monitoring
Mobile Device Management
Multi Factor Authentication
Password Management
Secure Web Gateway
SIEM Management
SOAR Management
Vulnerability Management
Timeline
Security Operations Analyst
NTT / Secure-24
11.2021 - Current
IOC Support Engineer Microsoft/Linux/Networking/Application Virtualization
NTT / Secure
06.2019 - 11.2021
IOC Analyst
NTT / Secure-24
08.2018 - 06.2019
Technical Support Representative
NTT / Secure-24
08.2017 - 08.2018
Risk Master Software Support Specialist
DXC / CSC (Computer Science Company)
03.2016 - 06.2017
Level 2 Client Success Specialist / Lead AirVend Technician
365 Retail Markets
07.2014 - 03.2016
Global IT Technical Support Desk
General Motors (via Teksystems)
07.2013 - 06.2014
IT Medical Software/Technical Support
Genius Solutions
09.2012 - 07.2013
IT Helpdesk /Technical Support
Stefanini Tech Team (via Human Capital Staffing)
08.2011 - 08.2012
Master’s in Cyber Security -
Davenport University
Bachelor of Science in Computer Information Systems with an Assurance Minor -
Baker College
Associate of Applied Science Degree in Software Development -
ITT Technical Institute
Associate Degree in Liberal Arts -
Oakland Community College
Similar Profiles
Ryan YoungsRyan Youngs
Manager Observability / Platforms at Secure-24 / NTT Ltd.Manager Observability / Platforms at Secure-24 / NTT Ltd.
Hemanth Kumar VadderapuHemanth Kumar Vadderapu
Junior IOC Analyst and IT analyst at NTT Ltd, Secure-24 IT ServicesJunior IOC Analyst and IT analyst at NTT Ltd, Secure-24 IT Services
Aaron OblakAaron Oblak
Technical Service Representative at Secure-24Technical Service Representative at Secure-24