Alvleesha Barnes
Riverview,FL
Summary
Accomplished Customer Service Professional with a proven track record at LabCorp for enhancing customer satisfaction and resolving complex issues. Skilled in billing coordination and problem resolution, adept at maintaining positive customer relationships through effective communication and active listening. Demonstrated ability to improve service delivery, achieving first call resolution and streamlining customer support processes.
Overview
7
7
years of professional experience
Work History
Customer Care Representative
LabCorp
06.2023 - Current
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Identified and resolved discrepancies and errors in customer accounts.
- Educated customers about billing, payment processing and support policies and procedures.
- Logged call information and solutions provided into internal database.
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Inbound Call Center Representative
Thompson Family Focus
11.2022 - 06.2023
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Resolved complaints to satisfy customers and encourage future transactions.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Provided timely feedback to management regarding customer inquiries and issues.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Demonstrated strong problem-solving skills by resolving customer issues during first call.
Customer Service Representative
Maxius
09.2020 - 10.2022
- Supported customers in insurance application completion while liaising between company and client.
- Conducted prospective client interviews to assess needs, policy requirements and financial resources for best plan options for individuals.
- Kept detailed records on individual insurance claims and incorporated into detailed client files.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Educated clients about health insurance coverage options, benefits and costs.
- Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
- Compiled and maintained client records to monitor health insurance policies and premiums paid.
Claims Representative
Aerotek
04.2018 - 12.2020
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Collaborated with internal departments and external vendors to resolve claims.
- Developed in-depth understanding of insurance policies and procedures.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Posted payments to accounts and maintained records.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Education
High School Diploma -
King High School
Tampa, FL05-2010
Skills
- Call logging
- Billing coordination
- Email correspondence
- Custom order management
- Time management
- Problem resolution
- Verbal and written communication
- Payment processing
- Product knowledge
- First call resolution
- Active listening
- Database research
- Multitasking and organization
- Documentation and reporting
- Customer relationship management
Timeline
Customer Care Representative
LabCorp
06.2023 - Current
Inbound Call Center Representative
Thompson Family Focus
11.2022 - 06.2023
Customer Service Representative
Maxius
09.2020 - 10.2022
Claims Representative
Aerotek
04.2018 - 12.2020
High School Diploma -
King High School
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