Aly Donovan

• Worked extensive hours to meet client and business needs.
• Prioritized constant communication of data and results to best promote client interests.
• Utilized extreme levels of accuracy and attention to detail in all aspects of client transactions.
• Maintained a thorough understanding of all necessary software including Peerly, Grassroots, and Salesforce.
• Managed customer relations through helpful interactions.

• Met deadlines to provide relevant information quickly to staff and general public.
• Delivered content to broad audience by simplifying complex information including legislative bills.
• Delivered reporting with precise accuracy by checking validity of all facts presented.
• Tasked with managing all COVID-19 results for the First District of Alabama to keep the Congressman fully informed for all decisions during the pandemic.

• Managed daily data entry and kept clerical information accurate and up-to-date.
• Interacted with customers by phone, email, or in-person to provide information.

Throughout my college years, I babysat for three families. I would pick up two boys four days a week assisting with homework, soccer practice, and events. I assisted the other two families as needed.

• Age range experience from 2 months old to 14 years old.
• Communicated positively with children and guardians.
• Organized and cleaned home after activities by picking up toys and straightening up play room.
• Played games, worked on puzzles, and read books to young children.
• Prepared healthy, age-appropriate snacks and meals as needed.

• Assisted in the monitoring of defendants' compliance and progress in treatment by reviewing reports from counseling agencies.
• Learned how reports on behalf of court and associated legal entities are drafted.
• Learned appropriate supervision levels by conducting risk and needs assessments.
• Observed as Probation Officers attended court hearings, held private client meetings, etc.

During the summer months, I would keep the twin Dailor girls five days a week from 8am to 6pm. As the school year rolled around, I would pick the girls up daily from school, assist with homework, sporting practices, and any tasks requested. Occasionally I would nanny overnight while the parents were away for work, which would entail cooking dinner, packing lunches, and getting the two to school on time before going to high school myself.