Joyce Hupbiang
Battle Creek
Summary
Dynamic professional with a rich background at Denso Manufacturing, adept in enhancing customer relationships and streamlining order fulfillment processes. Leveraging exceptional customer service and computer skills, I excel in driving performance improvements and fostering team cooperation. Proven track record in prioritizing customer engagement and exceeding expectations, while maintaining a flexible and adaptable approach to workplace challenges.
Overview
9
9
years of professional experience
Work History
Associate but More Than Just Associate
Denso Manufacturing
01.2021 - Current
- Used in-store system to locate inventory and place special orders for customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Prioritized helping customers over completing other routine tasks in store.
Associate but More Than Just Associate
Magna
11.2019 - 11.2020
Associate but More Than Just Associate
TRMI
03.2016 - 11.2019
Education
Associate Of Applied Science - Industrial Technology
KCC
Battle Creek, MISkills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
- Leadership Qualities
- Customer interaction
- Workplace Safety
- Flexible Schedule
- Oral communication
- Work Planning and Prioritization
- Relationship Building
- MS Office
- Order Fulfillment
- Cross-Functional Teamwork
- Performance Improvement
- Management Support
- Product Merchandising
- Customer Relationship Management (CRM)
- Research abilities
- Strategy Development
- Sales Techniques
- Process Improvement
- Multiple Priorities Management
- Production Support
- Record and File Management
- Policy Implementation
- Practice Management
- Loyalty Program Promotion
- Project Reporting
- Preparing reports
- POS System Operation
- Product Inspection
- Calendar Management
- Event Coordination
- Program Support
- Proposal Writing
- Industry Trends
- Business strategies
- Repairing wall surfaces
- Friendly and Helpful
- Team Cooperation
- Strong Communication and Interpersonal Skills
- Customer Assistance
- Adaptable and Flexible
- Honest and Dependable
- Creative Thinking
- Organization
- Reliable and Responsible
- Inventory and Stocking
- Excellent Written and Verbal Communication
- Positive Customer Engagement
- Safety and Cleanliness Standards
- Flexible Hours
- Team Leadership
- Store Organization
- Product Knowledge
- Computer Proficiency and Microsoft Office
- Basic Mathematics
- Inventory Management
- Building Customer Loyalty
- Exceeding Customer Expectations
- Merchandise Receiving and Handling
Languages
English
Professional Working
Malay
Professional Working
Chinese (Cantonese)
Limited Working
Burmese’s
Professional Working
Timeline
Associate but More Than Just Associate
Denso Manufacturing
01.2021 - Current
Associate but More Than Just Associate
Magna
11.2019 - 11.2020
Associate but More Than Just Associate
TRMI
03.2016 - 11.2019
Associate Of Applied Science - Industrial Technology
KCC