Alyah Smith

• Coordinated communication between healthcare providers and patients for care continuity.
• Managed patient scheduling to optimize clinic workflow and resource allocation.
• Supported clinical staff with administrative tasks, enhancing overall team efficiency.
• Conducted patient assessments to gather essential health information
• Maintained strict confidentiality of all patient records in accordance with
• Answered phones promptly in a professional manner while providing excellent customer service.
• Ensured compliance with HIPAA regulations for the protection of patient information.
• Initiated follow up calls to check on status of patients after discharge from hospital and clinic.
• Performed administrative duties such as scheduling appointments, verifying insurance coverage, and updating
• Supported triage assessment by asking patients standard screening questions.
• Built strong and trusting rapport with clients

• Prepare and submit timely reports on cash balances, transaction volumes, service levels, and compliance metrics.
• Maintain proper documentation for all operational activities.
• Lead and mentor operations staff including tellers, clerks, and back-office employee's
• Reduce operational errors and improve turnaround time (TAT).
• Collaborate with front-office teams to ensure seamless customer experience.

• Monitor and report suspicious transactions in coordination with the Compliance Officer.

• Supervise and coordinate all operational aspects of the branch or operations center.
• Oversee cash management, transaction processing, remittances, account servicing, and clearing functions.
• Ensure smooth end-of-day (EOD) processes and system balancing

• Managed daily operations to ensure compliance with banking regulations.
• Coordinated cross-departmental teams to streamline service delivery processes.
• Developed training programs for staff on operational procedures and systems.
• Oversaw inventory management for banking supplies and resources.
• Analyzed workflow inefficiencies and proposed process improvements.
• Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
• Managed scheduling, training and inventory control.
• Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
• Built strong operational teams to meet process and production demands.
• Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
• Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
• Collaborated with team leaders on quality audits.