ALYANA STRUMS
New Britain,CT
Summary
Caring and friendly customer service professional with 10+ years of extensive experience. Providing extensive background in working with high-volume customer interactions while maintaining customer satisfaction. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with customers. Fully committed to following company procedures and winning loyal customers. Computer Skills: Word, Excel, PowerPoint, Zoom, Teams Meeting, and Google Docs.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
PeterPaul Electronics
New Britain, CT
09.2024 - Current
- Provides administrative support across departments, ensuring efficient office operations
- Manages scheduling, meetings, and correspondence with attention to detail
- Handles incoming calls, emails, and request while maintaining professionalism
- Maintains office supplies, organizes documentation, and assist with reports
- Supports customer service inquiries and internal request with problem solving skills
- Works hand and hand with upper managements to complete special projects with deadlines
Administrative Assistant
Wurth Revcar Fasteners, Inc.
Berlin, CT
06.2024 - 09.2024
- Organizes and prioritizes large volumes of information and calls, while focusing on customer service and quality
- Greets, welcomes, and directs visitors in the building to appropriate personnel, while ensuring everyone is signed in and accounted for
- Conducts general clerical duties that include copying, faxing, mailing, and labeling
- Addresses requests for information and data
- Expedites answers to keep customers satisfied
- Maintains and organizes office supply inventory, while ordering additional supplies as needed
- Schedules and coordinates conference room bookings and food catering for events
- Supports Accounting, Inside Sales, Human Resources and other service departments with data entry, administrative issue resolution and other related projects as needed
- Receives, sorts, and distributes mail to appropriate personnel and departments
Receptionist/ Optometric Technician
Prudhomme Vision
09.2021 - 06.2024
- Provided excellent customer service by effectively communicating with patients, families, and staff.
- Performed clerical duties, copying, faxing, monitored incoming calls and emailing daily audits.
- Prepared office daily (opened and closed office), collecting payments and reporting daily deposits.
- Supported optometrist with vision screenings and exams by prepping rooms with medical instruments.
- Practiced proper infection control measures and verified proper function, cleanliness, and sanitization before use.
- Maintained organized records of patients' prescriptions work orders.
- Assisted patients in finding the correct fit for eyeglasses, contact lenses and particular care.
- Dispensed glasses, adjusted frames, tightened screws, and replaced parts.
- Requested pre-authorization and billed insurances.
- Constant training on numbers of glasses sold and brand information and sale products.
Front Desk Operations
LA Fitness
09.2014 - 01.2021
- Managed member billing accounts by collecting payments for services.
- Ensured efficient guest registration, checkout, and telephone service, while adhering to all brand standards.
- Guaranteed that guest and appointments are directed to the appropriate fitness consultant in a prompt, professional manner.
- Resolved customer and operational issues, business flow and associate performance to ensure smooth process.
Office Assistant
Hemingway's LLC
10.2018 - 01.2020
- Monitored all incoming calls and messages
- Assisted customers with account inquiries to ensure appropriate resolution
- Managed filing systems to effectively document daily operations.
- Updated inventory database every day for accurate reporting.
- Implemented bookkeeping procedures such as collecting and recording daily deposits
- Copied; faxed; and emailed daily audit
- Managed accounts receivable by contacting clients with open invoices
Education
Associate - Liberal Arts Program
Tunxis Community College
Farmington, CTSkills
- Customer Retention
- Customer Satisfaction
- Empathetic & Courteous
- Detail-Oriented
- Problem-Solving
- Goal-Driven
- Verbal & Written Communication
- Sales
- Collaboration
- Positive Mindset
- Team Player
- Complaint Resolution
- Multiline Phone Etiquette
- Cash Handling
- Time Management
- Medical terminology
- Medical office experience
- Administrative experience
- Accounts payable
- Medical scheduling
- Word processing
- Computer literacy
- Patient service
- Hospital experience
- Calendar management
- Google Suite
- SharePoint
Timeline
Administrative Assistant
PeterPaul Electronics
09.2024 - Current
Administrative Assistant
Wurth Revcar Fasteners, Inc.
06.2024 - 09.2024
Receptionist/ Optometric Technician
Prudhomme Vision
09.2021 - 06.2024
Office Assistant
Hemingway's LLC
10.2018 - 01.2020
Front Desk Operations
LA Fitness
09.2014 - 01.2021
Associate - Liberal Arts Program
Tunxis Community College