Maria Maree
Lansing,MI
Summary
Bilingual professional with expertise in applicant support and advocacy. Proficient in Microsoft Excel and effective communication, consistently delivering exceptional service while ensuring compliance and enhancing client satisfaction. Proactive and detail-oriented, driving successful outcomes in diverse environments. Strong administrative skills with resilience in fast-paced settings, capable of managing multiple tasks independently or collaboratively.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Baryames Cleaners
Lansing, MI
09.2023 - 04.2025
- Managed daily office operations to support team efficiency and workflow.
- Maintained organized filing systems for documents and client records.
- Assisted in payroll processing using company-specific software systems.
- Implemented office procedures to streamline administrative tasks and improve productivity.
- Trained new staff on office protocols and customer service practices.
- Collaborated with team members to resolve client issues promptly and effectively.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Composed letters, memos, reports, emails, presentations, and other written correspondence, as required by management staff.
- Answered questions from customers regarding products and services offered by the company.
- Managed database systems containing customer contact information.
- Ensured efficient operation of office equipment, such as printers, copiers, and fax machines.
- Processed invoices for payment using accounting software applications.
- Coordinated mailings, including sorting mailand preparing packages for shipping via courier service or postal service.
- Directed customer inquiries to appropriate department personnel.
- Conducted research on various topics as requested by management.
- Compiled data from various sources into organized reports for review by themanagement team.
- Organized files, developed spreadsheets, faxed reports, and scanned documents, maintaining thefront desk and reception area in aneat and organized fashion.
- Handled incoming calls and directed callers to theappropriate department or employee.
- Oversaw staff correspondence, record tracking, and data communications, resulting in improved automation of office operations.
- Drove customer feedback to deliver information to management for corrective action.
- Processed customer orders and inquiries through phone and email communication.
Appointment Setter for MDOS
Kelly's Services
Lansing, MI
07.2021 - 03.2022
- Took calls on queue to schedule appointments for in office visits at the SOS branches.
- Handled all cancellations as well as reschedulings via email.
Bilingual Outreach Specialist
Centauri Health Solutions Inc.
Lansing, MI
07.2019 - 02.2021
- Inputted all communication with applicants into computer system to facilitate future clarification and knowledgeable support.
- Reviewed criteria for different aid programs to determine eligibility for various applicants.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Conducted interviews with applicants, explaining benefits process and which programs were available.
- Called applicants to set up appointments and explain benefits processes.
- Processed benefits applications, including documents for food stamps and medical assistance.
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
- Explained eligibility details and affordability options to patients with kindness and respect.
Lunchroom Supervisor
EDU STAFF
Lansing, MI
08.2018 - 06.2019
- Supervised up to 80 elementary students upon arrival in lunchroom until exit to playground.
- Circulated throughout lunchroom, connecting with students, resolving conflicts and helping young or disabled students open meal packets.
- Established and communicated lunchroom rules and monitored and enforced proper and respectful lunchroom behavior.
- Performed all work to top standards, proving best service for students, employees and school visitors.
Bilingual Customer Service Representative
Celink
Lansing, MI
08.2015 - 08.2018
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered 80+ inbound calls per day and directed to designated individuals or departments.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Trained new Bilingual employees in procedures and policies in order to maximize team performance.
- Translated customer and internal documents to facilitate ACH changes as well POA information.
- Documented conversations with customers to track requests, problems and solutions.
- Processed customer account changes using Intranet.
Education
PHARMACY TECHNICIAN -
Career Quest Learning Center
Lansing, MI10.2013
GED -
JEFFERSON LEARNING CENTER
Willmar, MN09.2000
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Microsoft Teams
- Advocacy
- Counseling
- Applicant support
- Service
- Application assessment
- Telephone etiquette
- Decision making
- Work ethic
- Basic math
- Clerical
- Data entry
- Time management
- Bilingual communication
- Attention to detail
- Follow-up competence
- Email management
- Payment processing
- Follow-up skills
- Outbound calling
- Customer retention
- Work Planning and Prioritization
- Computer skills
- Account inquiry resolution
- Issue research and investigation
- Customer conflict resolution
- Clear communication
- Customer service
- Explaining products and services
- Teamwork and collaboration
- Goal oriented
- Positive attitude
- Effective communication
- Client outreach
- Payroll processing
- Problem solving
- Research analysis
- Inventory management
- Database entry
- Recordkeeping and bookkeeping
- Resourceful
- Dedicated team player
- Multitasking and prioritization
- Spreadsheet development
- Records management systems
- Data management
- Customer support
- Employee training
Additional Information
Spanish, Fluent, writing, singing, reading, I enjoy spending time with my family. I am a very creative person.
Timeline
Administrative Assistant
Baryames Cleaners
09.2023 - 04.2025
Appointment Setter for MDOS
Kelly's Services
07.2021 - 03.2022
Bilingual Outreach Specialist
Centauri Health Solutions Inc.
07.2019 - 02.2021
Lunchroom Supervisor
EDU STAFF
08.2018 - 06.2019
Bilingual Customer Service Representative
Celink
08.2015 - 08.2018
PHARMACY TECHNICIAN -
Career Quest Learning Center
GED -
JEFFERSON LEARNING CENTER