Alyaseny Colon
Lawrence,MA
Summary
Dynamic sales professional with experience at Journeys Kidz, excelling in customer engagement and inventory management. Proven track record in achieving sales goals and enhancing customer satisfaction through empathetic communication. Skilled in conflict resolution and team collaboration, contributing to a positive shopping experience and operational efficiency.
Overview
3
3
years of professional experience
Work History
Sales Lead Keyholder
Journeys Kidz
06.2025 - 12.2025
- Assisted in maintaining store organization and product displays.
- Learned inventory management processes to ensure stock availability.
- Supported team in achieving sales goals through customer engagement.
- Developed product knowledge to enhance customer service interactions.
- Participated in training sessions to understand operational procedures.
- Contributed to a positive shopping experience by addressing customer inquiries.
- Collaborated with team members to uphold store standards and cleanliness.
- Opened inventory boxes and restocked shelves.
- Opened and closed store Number days per week by counting registers, making deposits, and storing and filing all daily paperwork.
Customer Service Representative
Stop and Shop Supermarket
06.2023 - 03.2025
- Assisted customers with inquiries and product selection to enhance shopping experience.
- Resolved customer complaints efficiently, ensuring satisfaction and loyalty.
- Processed transactions accurately using point-of-sale systems to maintain financial integrity.
- Collaborated with team members to address stock shortages and improve inventory management.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Associate of Science -
Quinsigamond Community College
Worcester, Massachusetts, MAHigh School Diploma -
South High Community School
Worcester, MA06.2025
Skills
- Customer engagement
- Inventory management
- Product display maintenance
- Sales goal achievement
- Cash handling procedures
- Conflict resolution
- Team collaboration
- Training participation
- Store organization
- Customer inquiry resolution
- Empathetic communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Lead Keyholder
Journeys Kidz
06.2025 - 12.2025
Customer Service Representative
Stop and Shop Supermarket
06.2023 - 03.2025
Associate of Science -
Quinsigamond Community College
High School Diploma -
South High Community School