Zoe Brooks
Columbus,OH
Summary
Motivated retail sales professional with a strong record of exceeding sales goals and enhancing customer engagement through proactive communication. Proficient in analyzing sales performance to support strategic planning and ensure high-quality service delivery, and seeking new opportunities to leverage expertise in customer relationship management and sales analysis.
Overview
10
10
years of professional experience
Work History
Sales Lead Keyholder
T-Mobile
07.2023 - Current
- Monitored sales activities, ensuring high levels of customer service and quality of goods delivered.
- Contacted frequent customers to inform them about new stock, promotions, and special offers, fostering customer loyalty and engagement.
- Demonstrated product features and benefits, improving customer understanding and satisfaction.
- Analyzed monthly sales and performance reports to support operational planning and strategic decision-making.
PHOTOGRAPHER/ VIDEOGRAPHER
Career Walk
Pittsburgh, Pennsylvania
09.2019 - 10.2021
- Collaborated with clients to schedule and book locations and photoshoots, ensuring seamless project execution.
- Used image processing algorithms to reduce motion blur and enhance color, contrast, and light range.
- Coordinated equipment setup and maintenance for photography projects, ensuring optimal performance and reliability.
- Developed creative concepts for marketing campaigns in alignment with brand identity.
Appliance Sales Specialist
Home Depot
10.2018 - 01.2021
- Developed comprehensive knowledge of product lines to provide tailored recommendations for customer needs.
- Detailed the latest promotions, sales incentives, and rebates to share with customers, helping clients save on purchases.
- Ordered and tracked products for customers, preparing accurate invoices and quotes to streamline the purchasing process.
Technical Support Representative
Kent State University
Kent, Ohio
04.2016 - 12.2017
- Translated complex technical issues into digestible language for non-technical users.
- Assisted customers with troubleshooting to resolve issues and restore service.
- Provided technical support for students and faculty on diverse software applications.
Education
Associate of Arts - Film and Video Production
Pittsburgh Technical College
Pittsburgh, PASkills
- Sales leadership
- Sales Analysis
- Business Development
- Product Demonstration
- Customer relationship management
- Customer engagement
- Customer problem resolution
- Inventory management
- Retail technology management
- Time management
- Written/Verbal communication
Volunteer Experience
Community Clean Up Volunteer at Second Baptist Church. Planned schedules and assigned duties to maintain efficient performances of activities and workloads. Collaborated with workers and managers to solve community problems.
Timeline
Sales Lead Keyholder
T-Mobile
07.2023 - Current
PHOTOGRAPHER/ VIDEOGRAPHER
Career Walk
09.2019 - 10.2021
Appliance Sales Specialist
Home Depot
10.2018 - 01.2021
Technical Support Representative
Kent State University
04.2016 - 12.2017
Associate of Arts - Film and Video Production
Pittsburgh Technical College