Alyce Alma
Traverse City,MI
Summary
Detail-oriented Clerk equipped with administrative, organizational and customer service skills. Enhances operations with accurate recordkeeping and timely resolutions for diverse problems. Great at managing time in fast-paced environments.
Overview
34
34
years of professional experience
Work History
Inventory Specialist
Sportsman's Warehouse
Traverse City, MI
09.2021 - Current
- 100% responsible for our entire store accuracy.
- I work alone, I’m never late on getting my stuff done. I take a lot of pride in my work performance.
- Maintained accurate and up-to-date inventory
- Investigated discrepancies between physical count and computer records.
- Created reports on inventory activity, shortages, overages.
- Utilized barcode scanners to quickly update inventories in the system.
- Performed inventory cycle counting and identified discrepancies.
- Entered information into system to update status reports.
- Utilized inventory management software for tracking and reporting purposes.
- Identified and resolved inventory problems, including damaged or lost items.
- Provide great customer service.
- Provide great communication skills with my team.
Cytology Technician
Munson Medical Center
Traverse City, MI
06.2012 - 11.2013
- Assisted in the preparation of specimens for cytologic examination.
- Reviewed patient medical records to ensure accuracy of laboratory results.
- Data entry of patient information.
Dietary Aide
Munson Medical Center
Traverse City, Michigan
03.2008 - 06.2011
- Assisted with preparation of snacks and other light meals.
- Delivered meals to residents and patients in their rooms when requested.
- Worked closely with dietitians to ensure proper nutrition for each resident and patient.
- Assisted in the ordering, receiving, storage, and inventory of food items to pantries on every floor.
- Kept records of meal service for accurate billing.
- Observed special diets prescribed by physicians or nutritionists.
- Provided nutritional advice to residents and patients regarding their diet plans.
- Served food and snacks according to planned menu and patients' diet orders.
- Served specific meals to patients with special dietary needs.
- Delivered snacks to nurse station for distribution to specific residents.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
Assistant Manager
Dollar Tree
Traverse City, MI
12.2002 - 11.2006
- Maintain appearance of store
- Provide great customer experience.
- Wrote schedule for my team.
- Load trucks weekly
- Stocked shelves daily.
- Trained new team members.
- Filled in a Store Manager at other stores.
- Increased sales, monitored sales
Receiving Manager
OfficeMax
Petoskey, Michigan
12.1996 - 02.2001
- Managed and organized the receiving of all incoming shipments.
- Ensured accuracy in recording product information into inventory system.
- Verified items received against purchase orders to ensure accuracy of delivery quantities.
- Maintained a safe work environment by adhering to safety regulations and policies.
- Tracked discrepancies between invoices and packing slips upon arrival of goods.
- Resolved any disputes or problems arising from deliveries or shipment errors quickly and efficiently.
- Assisted with training new employees on proper receiving practices and procedures.
- Inspected incoming products for damages or defects before accepting them into inventory.
- Prepared detailed reports on all shipments received including quantity, condition, weight .
- Coordinated with vendors regarding shipping schedules and delivery expectations.
- Implemented tracking systems to monitor progress of incoming shipments during transit.
- Established relationships with carriers to ensure timely deliveries at competitive rates.
- Received and staged incoming inventory for movement to storage or sales floor.
- Kept stockroom free of hazards, working efficiently and properly organized.
- Collected merchandise returns from sales floor, checked price tags, and hung on racks.
- Prepared inventory for shipment by attaching tags and labels.
- Provided customers with product information and resolved their issues in a timely manner.
- Resolved customer complaints regarding services or products in a professional manner.
- Performed data entry tasks related to sales, returns, accounts receivable.
- Handled cash transactions accurately according to established policies and procedures.
- Conducted regular follow-up calls with customers after purchase completion.
- Ensured all customer service standards are met at all times.
- Maintained accurate records of all trainings conducted.
- Supported onboarding of new employees by hosting orientation sessions.
Department Manager
Walmart
Gaylord, Michigan
06.1990 - 03.1996
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Developed strategies to improve customer service and increase sales by 10% within 6 months.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Ensured compliance with all safety regulations in the workplace.
- Conducted regular performance reviews to monitor progress of individual employees.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Handled shift overstock, restocking and inventory control.
- Worked closely with sales associates to complete tasks.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
High School Diploma -
Grayling High School
Grayling, MI06-1985
Skills
- Customer Service
- Data Management
- Inventory Reconciliation
- Great communication
- Dedicated team member
Timeline
Inventory Specialist
Sportsman's Warehouse
09.2021 - Current
Cytology Technician
Munson Medical Center
06.2012 - 11.2013
Dietary Aide
Munson Medical Center
03.2008 - 06.2011
Assistant Manager
Dollar Tree
12.2002 - 11.2006
Receiving Manager
OfficeMax
12.1996 - 02.2001
Department Manager
Walmart
06.1990 - 03.1996
High School Diploma -
Grayling High School