Alyce Brown
Midway
Summary
Organized professional in administrative support known for high productivity and efficiency in task completion. Skilled in data entry, calendar management, and document preparation, ensuring smooth operational flow. Excel in communication, problem-solving, and time management, contributing to successful team collaboration and project execution.
Overview
22
22
years of professional experience
Work History
Administrative Assistant
Walgreens
Pittsburgh
02.2014 - Current
- Schedules meetings and maintains calendars
- Coordinates/facilitates meetings and generates content
- Resolves customer issues and documents complaints
- Generates and maintains reports
- Makes travel arrangements and prepares itineraries
- Organizes and maintains paperwork and files
- Prepares area staff and store manager payroll
- Processes expense reports and monitors invoices
- Approves PTO for area staff and store managers
- Supports HR with trainings and assigning proper training
- Created Payroll Variance spreadsheet to support Area’s focus on Payroll
- Long range planning for Area
Business Manager
Brown's Plumbing LLC.
Oakdale
01.2012 - Current
- QuickBooks Experience
- Accounts Payable and Accounts Receivable
- Monthly Reconciliation of Bank Accounts and Business Credit Cards.
Management in Training
Walgreens
Bethel Park
07.2011 - 02.2014
- Interact with customers and provide outstanding customer service.
- Make sure that the shelves are fully stocked at all times.
- Complete Resets and Revisions for products
- Merchandise products
- In charge of balancing the cash drawers and the safe on a daily basis.
- Receive and process Vendors orders.
- Unload and stock products from the weekly warehouse delivery truck.
- Clean and maintain store's appearance.
- Cosmetics Extraordinary Customer Care Leader
- In the moment coaching for team members with coaching cards
- Facilitates 5 minute meetings for all store team members
Head Cashier
Lowe’s
Carnegie
12.2010 - 07.2011
- Interact with customers and provide outstanding customer service.
- Supervise cashiers and answer any procedural questions.
- Manage cashier's lunch and break schedule throughout shifts
- In charge of pulling all cash drawers at the end of the night with large amounts of cash.
- Monitor Internet orders and cash drawers.
Customer Service Rep
Universal SmartComp
Washington
08.2008 - 12.2010
- Interact with Physical Therapy Providers to update them on claim status.
- Research problems with payments for providers.
- Explain to the providers the different parts of their contracts with Universal SmartComp.
- Assist providers in getting paid by submitting claims to the Collections Department, sending reconsiderations, and having checks re-issued.
- Collaborate with co-workers as a resource by answering procedural questions.
Credit Manager
Wells Fargo Financial
Coraopolis
03.2008 - 07.2008
- Contact customers about improving their financial situation.
- Calculate and present the benefits of the loans to customers.
- Assist customers in restructuring their debt through Real Estate, Auto, and Unsecured Loans.
- Answer any questions or concerns the customers may have.
Customer Service Rep
Macy’s
Austin
10.2007 - 01.2008
- Customer Service Experience.
Cashier & Customer Service
Alexy’s BP
Burgettstown
12.2003 - 08.2007
- Extensive experience in customer service.
- Balanced cash drawer of $1000+.
- Trained new employees.
- Supervised staff.
Customer Service Rep
Enterprise-Rent-A-Car
San Jose
06.2006 - 08.2006
- Prepared rental contracts and marketed product packages to retail and business customers.
- Designed / Implemented / Assessed incentive programs that increased branch performance.
- Customer Relationship Management: Complete resolution of customer and business client concerns.
- Responsible for opening the branch on a daily basis.
Community assistant
Wesleyan Housing Office
Buckhannon
01.2004 - 05.2006
- Member of a management team that enforces policies and regulations.
- Supervise 30 female students and facilitate a safe and well-maintained environment.
- Skills in mediation, negotiation, communication and facilitate positive student-staff relationships.
- Design and implement a range of educational and social programs for groups of 15-400.
Education
Master of Business Administration - MBA -
West Virginia Wesleyan College
Buckhannon, WVBS Degree - Management
West Virginia Wesleyan College
Buckhannon, WVSkills
- Leadership
- Teamwork
- Communication
- Organization
- Analysis
- Calendar management
- Report generation
- Travel coordination
- Meeting facilitation
- Customer relationship management
- Problem solving
- Effective communication
- Attention to detail
- Time management
- Team collaboration
- Senior leadership support
- Task prioritization
- Customer service
- Excel spreadsheets
- Microsoft outlook
- Strong interpersonal skills
- Travel arrangements
- Employee timesheet processing
- Monthly reconciliation
References
Available upon request
Business Membership
Students in Free Enterprise (SIFE), WV Wesleyan Chapter, 01/05-05/07, International professional leadership program for business careers based on real-world skills practice, Leadership, Teamwork, Communication, Organization, Analysis, Regional/National Team, Top 3 Team in regional Competition for Six Years, Presentation Team, Presented SIFE Team accomplishments at the Regional Competition, Money Matters Co-Chair, Taught 5th graders and high school students the fundamentals of economics, entrepreneurship, and financing, Service Leadership Award, Recognizes 100+ volunteer hours in community-based service projects
Internship
Customer Service Rep, Enterprise-Rent-A-Car, San Jose, CA, 06/06-08/06, Prepared rental contracts and marketed product packages to retail and business customers, Designed / Implemented / Assessed incentive programs that increased branch performance, Complete resolution of customer and business client concerns, Responsible for opening the branch on a daily basis
Languages
English
Beginner
References
References available upon request.
Timeline
Administrative Assistant
Walgreens
02.2014 - Current
Business Manager
Brown's Plumbing LLC.
01.2012 - Current
Management in Training
Walgreens
07.2011 - 02.2014
Head Cashier
Lowe’s
12.2010 - 07.2011
Customer Service Rep
Universal SmartComp
08.2008 - 12.2010
Credit Manager
Wells Fargo Financial
03.2008 - 07.2008
Customer Service Rep
Macy’s
10.2007 - 01.2008
Customer Service Rep
Enterprise-Rent-A-Car
06.2006 - 08.2006
Community assistant
Wesleyan Housing Office
01.2004 - 05.2006
Cashier & Customer Service
Alexy’s BP
12.2003 - 08.2007
Master of Business Administration - MBA -
West Virginia Wesleyan College
BS Degree - Management
West Virginia Wesleyan College