Alyce Dimitri
Quincy,MA
Summary
Dynamic professional with a proven track record in customer service and guest relations management, notably at Grill 789. Excelled in enhancing order accuracy and upselling, significantly increasing sales. Demonstrated expertise in accurate money handling and a keen eye for quality control, ensuring product excellence. Skilled in navigating high-pressure environments, achieving superior customer satisfaction.
Overview
11
11
years of professional experience
Work History
Waitress
Grill 789
Boston
01.2021 - 09.2021
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers, door dash, grub hub and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Processed orders and sent to kitchen employees for preparation.
Waitress
Alex’s of Stoughton
Stoughton, MA
06.2018 - 09.2019
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Waitress
Golden Banana
Peabody, MA
02.2016 - 03.2017
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Increased sales significantly by upselling higher-end products to customers.
Cashier Assistant
Dunkin’ Donuts
Abington, MA
01.2015 - 01.2017
- Cleaned and sanitized cashier workstation and scanning area.
- Helped customers complete purchases, locate items, and join reward programs.
- Removed trash, swept, and mopped floors for professional appearance.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
Quality Control Inspector
Artcraft
Attleboro, MA
01.2011 - 01.2014
- Evaluated components and final products against quality standards and manufacturing specifications.
- Performed visual inspections and non-destructive tests where appropriate.
- Completed precise measurements using special tools.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Examined products for imperfections and defects.
Education
Diploma -
Weymouth High School
Weymouth, MA06.2003
Skills
- Customer Service
- Guest Relations Management
- Order Accuracy
- Menu Recommendations
- Accurate money handling
Timeline
Waitress
Grill 789
01.2021 - 09.2021
Waitress
Alex’s of Stoughton
06.2018 - 09.2019
Waitress
Golden Banana
02.2016 - 03.2017
Cashier Assistant
Dunkin’ Donuts
01.2015 - 01.2017
Quality Control Inspector
Artcraft
01.2011 - 01.2014
Diploma -
Weymouth High School