Alyce Guerrero
Napa,Ca
Summary
Experienced customer service professional bringing nearly 17 years of coordinating shipments, collaborating with freight carriers and managing sales needs as well as the needs of the distributors. Meticulous, resilient and flexible in handling diverse issues. Knowledgeable about shipping regulations and standards for both domestic and international shipments.
Overview
17
17
years of professional experience
Work History
Logistics Coordinator
Caymus Vineyards
06.2015 - 04.2023
- Review, revise and process wholesale domestic and international orders.
- Track and advise the sales team and the distributors of the status of their orders.
- Document accurately to achieve correct billing.
- Invoice daily
- Created and maintained pricing and current product list.
- Generate shipping documentation for both domestic and international orders.
- Cultivate and maintain excellent relationships with the sales team and the distributors.
- Research miss shipped orders and find creative ways to solve the problem.
- Possess a clear understanding of the shipping process.
- Create and maintain department procedures.
- Handle high-volume workload usually between 50 and 100 emails a day.
Shipping Coordinator
Wine Service Cooperative
07.2006 - 06.2015
- Scheduling trucks to pick up orders daily.
- Create pick tickets and bills of lading for the warehouse team and drivers to sign.
- Process orders from 50 different wineries.
- Create and maintain great working relationships with each of the winery staff and trucking companies.
- Create and maintain shipping documentation for all orders.
- Work closely with the others in our shipping team.
- Invoice wineries daily for orders shipped that day.
- Research miss shipped orders and find creative ways to solve the problem.
Education
Bachelor of Science Degree - Business Administration, Management
San Francisco State University
Associate of Arts Degree’s - Natural Science and Mathematics General
Napa Valley College
Skills
- Critical Thinking
- Workload Delegation
- Transportation and Logistics Coordination
- Accurate Document Generation
- Company Procedure Adherence
- Customer Service
- Verbal and Written Communication
- Team Player
- Process Optimization
- Shipping Procedures
- Logistics Understanding
Timeline
Logistics Coordinator
Caymus Vineyards
06.2015 - 04.2023
Shipping Coordinator
Wine Service Cooperative
07.2006 - 06.2015
Bachelor of Science Degree - Business Administration, Management
San Francisco State University
Associate of Arts Degree’s - Natural Science and Mathematics General
Napa Valley College
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