Alycia Ervin
Omaha,NE
Summary
Dynamic and results-oriented manager with over 5 years of experience in leadership roles, dedicated to enhancing productivity and optimizing processes. Expertise in team management, implementation of innovative technology systems, and fostering a culture of continuous learning through coaching, teaching, and mentoring. Proficient in strategic planning, behavior management, and training development, complemented by certifications in leadership, Scrum, and crisis prevention intervention. Committed to driving organizational success through effective team collaboration and forward-thinking strategies.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager
Midtown Gas and Grocery
Omaha, NE
07.2024 - Current
- Led a team of 10+ employees, providing guidance and support to ensure efficient operations
- Developed employee training programs to enhance service quality and operational efficiency.
- Manage 3 different locations with different needs.
- Developed and implemented strategies to improve productivity and streamline processes
- Managed daily operations, including scheduling, inventory management, and customer service
- Negotiated contracts with vendors to secure favorable pricing terms
- Implemented new technology systems to enhance operational efficiency
- Oversaw the hiring process, conducting interviews and making hiring decisions based on qualifications and fit with company culture
- Provided ongoing coaching and mentoring to team members, supporting their professional development
- Improve worker retention and hold team meetings
Special Education Teacher
Millard Public Schools
Omaha, NE
08.2022 - 07.2024
- Manage 6-8 employees ensuring efficient workflow and professional development.
- Design trainings for staff on different teaching strategies and different disabilities.
- Create age appropriate, engaging lesson plans for students.
- Lead meetings with parents and other employees.
- Implement student-teacher relationships.
- Handle legally binding paperwork.
- Work with a team to problem-solve.
- Handle behaviors with a calm demeanor.
- Grade and assign homework and tests.
- Inspire and educate children to love learning
- Delegate duties to para-professionals.
- Manage calendar for IEP review dates and re-evals.
- Developed individualized education plans (IEPs) tailored to student needs.
- Continually learning to stay up to date on disabilities.
- Implemented evidence-based teaching strategies to enhance student engagement and learning outcomes.
- Implemented crisis prevention strategies ensuring a safe and supportive environment.
Substitute Teacher
Millard Public Schools
Omaha, NE
10.2021 - 05.2022
- Read lesson plans written by other teachers
- Have a solid classroom management system
- Be able to quickly remember names of students
- Float around to different classrooms and pick up where the teacher left off
- Deal with behaviors
Student Teacher
Rohwer Elementary School
Omaha, NE
08.2021 - 12.2021
- 10 weeks in 4th grade.
- 10 weeks in Special Education.
- Took over all roles of 4th grade including core subject areas and specials.
- Am currently taking over entire caseload of Special Education Cooperating teacher.
- Grade assignments in curriculum.
- Follow lesson books and plans.
- Enter data into different data collection sites.
Teller 2
Access Bank
Omaha, NE
08.2019 - 10.2020
- Handling and dealing with money.
- Greet customers with care and confidence.
- Work on Self-Reflective properties to further my position.
- Show customer service while completing customer transactions.
- Help customers over the phone.
- Resolve and problem solve issues online.
- Walking customers through online banking.
- Completing withdrawals and deposits.
- Correcting discrepancies in accounts.
- Handle wire transfers and business accounts.
Key Holder/Sales Associate
Style Encore
Omaha, NE
02.2019 - 08.2019
- Complete open/closing duties.
- Make sure staff is on track.
- Reason with customers that do not agree with offer for clothes.
- Count down registers.
- Making sure work environment is clean and friendly.
- Help customers find what they need.
Surveyor
Gallup
Omaha, NE
02.2016 - 08.2017
- Complete outbound calls.
- Ability to de-escalate when needed to complete the survey
- Greet and persuade customers to complete a survey.
- Document word-for-word what the customer says.
- Trouble shoot problems when software isn't working.
- Ask questions and record answers without any bias.
- Make customers comfortable enough to answer difficult questions.
- Create my own schedule.
- Manage call backs for prospective surveys
Education
Bachelor's - Elementary Education and Special Education
College of Saint Mary
Omaha, NE12.2021
Skills
- Teaching
- Strategic planning
- Conflict management
- Organizational Skills
- Research
- Time management
- Team leadership
- Communication skills
- Project management
- Data collection and analysis skills
- Staff training and development
Certification
- Leadership Launch/Leap Present A series of courses offered at College of Saint Mary to help further leadership skills in the workplace and among peers.
- Professional Scrum Master I January 2026 to Present Certified in Agile Scrum leadership with expertise in guiding cross-functional teams, facilitating Agile ceremonies, and driving accountability, collaboration, and continuous improvement. Skilled in removing organizational impediments, aligning team efforts with strategic business goals, and fostering high-performance environments that support efficient project delivery and operational excellence.
- Crisis Prevention Intervention August 2022 to August 2025
- Teaching Certification December 2021-December 2026
- Special Education Certification
Timeline
Manager
Midtown Gas and Grocery
07.2024 - Current
Special Education Teacher
Millard Public Schools
08.2022 - 07.2024
Substitute Teacher
Millard Public Schools
10.2021 - 05.2022
Student Teacher
Rohwer Elementary School
08.2021 - 12.2021
Teller 2
Access Bank
08.2019 - 10.2020
Key Holder/Sales Associate
Style Encore
02.2019 - 08.2019
Surveyor
Gallup
02.2016 - 08.2017
Bachelor's - Elementary Education and Special Education
College of Saint Mary