Alycia Green

- Collections & Correspondence: Managing inbound and outbound calls and handling all email correspondence.

- Account Management: Updating account information while maintaining high-quality customer service standards.

- Performance Metrics: Consistently meeting and exceeding established statistical goals.

- Account Evaluation: Performing skip tracing and evaluating accounts for potential credit line increases.

- Special Projects: Participating in training and the AI project.

- Financial Operations: Processed payday loans, managed cash handling, and completed daily paperwork.

- Collections & Legal: Managed collections and prepared necessary court documents.

- Marketing & Sales: Handled marketing initiatives and followed up on email leads.

- Customer Service & Support: Served as a Customer Service Assistant, ensuring high-quality client interactions.

- Strategic Goals: Consistently worked toward meeting and exceeding district goals.

- Managing inbound and outbound collections and corresponding via email.

- Updating account information and providing general customer service.

- Completing assigned daily buckets and meeting specific phone volume goals.

• Processing payday loans, managing collections, and executing marketing initiatives. My background also encompasses cash handling, completing daily paperwork, and consistently meeting district goals. Additionally, I am proficient in managing email leads and providing high-quality customer service.

processing signature loans and performing credit pulls, including detailed credit report analysis. Experience in customer service, collections, and field work, which includes conducting home visits. I am consistently focused on achieving both daily and monthly goals.

• Processed Signature Loans,Welcome back calls,Customer Service.

• PROCESSED TITLE LOANS, COLLECTIONS, CUSTOMER SERVICE

• SET UP SALES EACH DAY TO AN ASSIGNED AREA, MARKDOWNS, MADE SURE ALL CLOTHING IN PLACE.

• INVENTORY, PARTY PLANNER, DATA ENTRY

• CUSTOMER SERVICE, CASH HANDLING

• INBOUND CALLS, CUSTOMER SERVICES, SALES