Alycia Mandros
Green River,WY
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
Work History
Loan Officer
Trona Valley Community Federal Credit Union
02.2024 - Current
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Submitted loan applications to underwriter for verification and recommendations.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Developed strong relationships with customers through high levels of customer service.
- Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
- Meticulously reviewed applicant documentation, ensuring accuracy and completeness prior to submission for underwriting approval.
Call Center Representative
Trona Valley Community Federal Credit Union
02.2023 - 02.2024
- Managed high call volumes while providing exceptional member support and maintaining professional composure.
- Reduced average call handling time, ensuring prompt service to members while maintaining quality interactions.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring member satisfaction at all times.
Loan Officer
Wyochem Federal Credit Union
02.2014 - 04.2019
- Maintained strict confidentiality of bank records and client information.
- Examined member loan applications for loan approvals and denials.
- Ensured accuracy of member information, verifying data collected during the application process and updating records as needed.
- Maintained regulatory compliance in all lending practices, staying up-to-date with industry standards and changes in legislation.
Secuity Officer
Peak Security Inc.
06.2018 - 10.2018
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Education
Certificate - PHELOBOTOMY
WESTERN WYOMING COMMUNITY COLLEGE
ROCK SPRINGS, WY05.2014
High School Diploma -
EXPEDITION ACADEMY HIGH SCHOOL
GREEN RIVER WY06.2012
Skills
- Database Management
- Documentation Review
- Financial Advising
- Sales expertise
- Customer service-focused
- Risk management assessments
- Portfolio Management
- Proficient in 10-key
- Microsoft Office
- Data Entry
- Attention to Detail
- Analytical and Critical Thinking
Timeline
Loan Officer
Trona Valley Community Federal Credit Union
02.2024 - Current
Call Center Representative
Trona Valley Community Federal Credit Union
02.2023 - 02.2024
Secuity Officer
Peak Security Inc.
06.2018 - 10.2018
Loan Officer
Wyochem Federal Credit Union
02.2014 - 04.2019
Certificate - PHELOBOTOMY
WESTERN WYOMING COMMUNITY COLLEGE
High School Diploma -
EXPEDITION ACADEMY HIGH SCHOOL
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