Alycia Marandola
West Warwick,RI
Summary
Experienced Human Resources professional with over 13 years of experience in Higher Education and over 9 years in the auto industry. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Benefits Associate
Johnson & Wales University
Providence, United States
05.2018 - Current
- Directed and controlled medical, dental, Life, LTD & STD benefit packages for over 2500 employees.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email and in-person interactions.
- Gathered information about each position and related occupation with employee interviews, field observations and industry research.
- Updated personnel handbooks and individual records to keep filed accurate and detailed.
- Checked employees' benefits enrollment for accuracy and inputted all data into UKG system.
- Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Processed monthly remittance and reconciliation for various benefit plans.
Student Employment Program Coordinator
Johnson & Wales University
Providence, RI
04.2008 - 08.2018
- Conceptualized plans to reach and engage students in school life and special programs.
- Delegated activity tasks to staff members, collaborative partners and volunteers.
- Answered and made calls, scheduled appointments and maintained records and files.
- Coordinated program and committee meetings of faculty, students and community members.
- Initiated direct deposits and prepared manual checks for 300+ employees.
- Maintained payroll information by calculating, collecting and entering data.
- Verified timekeeping records and handled any discrepancies with employees.
- Processed new hire paperwork and documents.
Title Clerk
Herb Chambers Saturn Of Warwick
Warwick, RI
02.1999 - 04.2008
- Calculated and remitted state sales tax, service and other charges.
- Organized and prepared tax and title documents to transfer ownership of property.
- Received and processed paperwork for titles, new license plates and renewals.
- Processed documents received by clients to complete title follow-ups.
- Contacted Motor Vehicle Departments to determine status of pending titles.
- Prepared tax and title documents to submit legal transfer work to DMV.
- Communicated with customers to resolve common title issues.
- Arranged payoff checks for trade-ins and new vehicles.
- Entered title and vehicle information into database.
- Checked accuracy and completeness of registration documents and rejected unacceptable packages.
Education
Bachelor of Science - Business Management
Johnson & Wales University
Providence, RIHigh School Diploma -
West Warwick High School
West Warwick, RI06.1995
Skills
- Benefits explanation
- Employee benefits laws
- New employee enrollment
- Documentation and reporting
- Written and oral communication
- Regulatory monitoring
- Relationship building
- Teamwork and Collaboration
- MS Office
- Flexible and Adaptable
Benevolent and Protective Order of Elks Member -April 2018-present
The Order of the Elks is a benevolent organization, not a social or business club. It is dedicated to service to our communities and our Country. The various phases of our work, whether it be with the fortunate or unfortunate youths, care of the needy, Veterans Services, promoting of Americanism, or other benevolent activities. We proudly take part in our community by providing food to the hungry, clothing and fuel to the needy, medical attention to the sick, Food and toy baskets to the poor at Christmas & Thanksgiving just to name a few.
Timeline
Benefits Associate
Johnson & Wales University
05.2018 - Current
Student Employment Program Coordinator
Johnson & Wales University
04.2008 - 08.2018
Title Clerk
Herb Chambers Saturn Of Warwick
02.1999 - 04.2008
Bachelor of Science - Business Management
Johnson & Wales University
High School Diploma -
West Warwick High School