Alycia Martinez
San Diego,CA
Summary
Ambitious business administration graduate committed to expanding knowledge and skills within developmental professions . With 3+ years of administrative experience, eager to demonstrate strong organization, data entry, and confidentiality skills. Managerial experience contributes to efficient methods of multi-tasking, complaint resolution, and customer satisfaction. Aspiring to demonstrate qualifications diligently while collaborating with a dynamic team to execute peak performance.
Overview
8
8
years of professional experience
Work History
Hostess
Common Theory Public House
San Diego, CA
08.2021 - 03.2022
- Utilized Tock to accurately and efficiently verify restaurant reservations, receipts and complete end-of-day paperwork.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
- Supervised server balance and monitored table turnover to accurately seat customers.
Senior Guest Service Agent
Quality Inn Riverside near UCR and Downtown
Riverside, CA
01.2016 - 03.2020
- Computed bills and collected payments with use of Microsoft Excel.
- Collaborated with maintenance and housekeeping to help improve the hotel and the guests' experience.
- Oversee inventory activities, including materials monitoring, ordering or requisition, and supply stocking or re-stocking.
- Corresponded with clients and staff through Google Workspace.
Cashier/ Server Lead
Afters Ice Cream
1201 University Ave., Riverside CA, 92507
01.2016 - 11.2017
- Trained kitchen staff on proper use of equipment, food handling, and portion sizing.
- Quickly recorded transactions in Clover system to deliver prompt service.
- Maintained high standards of customer service during high-volume, fast-paced operations; as well as special events.
Barista Manager
Sweet Daily Dessert Café
3740 Iowa Ave Ste 106 Riverside, CA 92507
04.2016 - 12.2017
- Scheduled staff shifts to cover peaks and lulls in customer inquiries.
- Resolved service issues in timely manner.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Education
Bachelor of Arts - Business Administration
University of California, Riverside
Riverside, CA2021
Skills
- Microsoft Office
- Google Workspace
- Familiar with Quickbooks
- Keyword optimization
- Self-motivated
- Extremely organized
- Thrives under pressure
- Customer-focused
- Collaborative
- Detail-oriented
Relevant Courses
- Production and Operations Management
- Marketing and Distribution Management
- Marketing Institutions
- Digital Marketing
- Marketing Research
- Advertising and Communications
Timeline
Hostess
Common Theory Public House
08.2021 - 03.2022
Barista Manager
Sweet Daily Dessert Café
04.2016 - 12.2017
Senior Guest Service Agent
Quality Inn Riverside near UCR and Downtown
01.2016 - 03.2020
Cashier/ Server Lead
Afters Ice Cream
01.2016 - 11.2017
Bachelor of Arts - Business Administration
University of California, Riverside
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