Alycia Self
Antioch,TN
Summary
Customer support and retail associate with hands-on experience in stock replenishment, POS register operations, and customer service. Maintains organized sales floors to support efficient daily operations. Handles customer questions and complaints professionally while maintaining accurate cash transactions.
Overview
12
12
years of professional experience
Work History
Merchandise Associate
TJ Maxx
Nashville, TN
08.2023 - Current
- Engaged customers to enhance service, merchandising, and store cleanliness by demonstrating best practices for positive shopping experiences.
- Replenished shelves, racks, and fixtures to maintain full merchandise displays.
- Stocked TJ Maxx sales floor with new merchandise and seasonal goods.
- Organized backroom freight, sorting apparel, home, and accessory shipments.
Cashier
U-Kno Catering
Nashville, TN
01.2021 - 01.2022
- Ringing up sales of food items and collecting payments
- Accept cash and return correct change to ensure the drawer balances
- Managed grab and go inventory
- Assisted in food preparation
- Ensured cleanliness of public areas to enhance customer experience.
Data Entry Representative
Express Professionals
Nashville, TN
01.2020 - 01.2021
- Established chain of custody for samples and prepared them for processing, ensuring compliance with receiving criteria.
- Analyzed findings from medical, psychological, or prior vocational services and/or previous work experiences to maximize the persons employment opportunities.
- Verified testing requirements and logged specimens in Laboratory Information Management Systems upon opening delivered samples.
- Ensured accuracy of demographic information and testing requests to facilitate timely implementation of authorizations and invoices for approved services.
- Through the use of bar codes of Chain of Custody procedures aliquoted and facilitated delivery of specimens per requirements.
Customers Service Representative
Acceptance Insurance
Nashville, TN
01.2018 - 01.2020
- Monitored customer satisfaction with products and services to address concerns proactively
- Determined the quickest, most effective ways to answer clients or customers' questions
- Troubleshot common product or service issues, providing timely resolutions to enhance customer experience
- Worked with a team of CSRs and other departments to find appropriate solutions
- Communicated client progress through interdisciplinary meetings and evaluations to align team efforts
Line Server
U-Kno Catering
Nashville, TN
01.2015 - 01.2018
- Facilitated meal selection to enhance customer satisfaction.
- Arranged table settings to create welcoming dining environment.
- Cleaned and sanitized serving tables to ensure compliance with health standards.
Education
Master of Business Administration - Human Resource Management
American Intercontinental University
Hoffman Estates, ILBachelor of Arts - Communications
University of Tennessee at Chattanooga
Chattanooga, TNSkills
- Visual merchandising
- Stock replenishment
- Merchandise display
- Retail stocking
- POS register
- Cash handling
- Customer service
- Service recovery
- Complaint handling
- Conflict de-escalation
- Attention to detail
- Organizational skills
- Problem-solving
- Reliability
- Adaptability
- Team collaboration
- Situational awareness
- Analytical skills
- Conflict management
- Dispute resolution
- Analytical thinking
- Information collection
- Problem sensitivity
- Complex problem solving
- Dispute analysis
- Collaborative problem-solving
- Deductive reasoning
- Professional demeanor
- Self-motivation
- Communication skills
- Active listening
- Clear communication
- Dispute resolution
- Building rapport
- Interpersonal diplomacy
- Nonverbal communication
- Open-mindedness
- Self-awareness
- Written communication
- Presentation skills
- Ethical judgment
- Impartiality
- Objectivity
- Incident documentation
- Conflict management
- Dispute resolution
- Reading comprehension
- Service recovery
Timeline
Merchandise Associate
TJ Maxx
08.2023 - Current
Cashier
U-Kno Catering
01.2021 - 01.2022
Data Entry Representative
Express Professionals
01.2020 - 01.2021
Customers Service Representative
Acceptance Insurance
01.2018 - 01.2020
Line Server
U-Kno Catering
01.2015 - 01.2018
Master of Business Administration - Human Resource Management
American Intercontinental University
Bachelor of Arts - Communications
University of Tennessee at Chattanooga