Alycia Smoot-Jones
Retail Merchandiser
Beckley,WV
Summary
Versatile team member offering over 5 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to government agency.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Retail Merchandiser
Hallmark Marketing
Beckley, WV
01.2018 - Current
- Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Folded and arranged merchandise in attractive displays to drive sales.
Medical Billing Specialist
Jan-care Ambulance
Beckley, WV
06.2009 - 08.2011
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Reviewed patient records, identified medical codes and created invoices for billing purposes.
Assistant Store Manager
Dollar Tree
Beckley, WV
05.2005 - 04.2009
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Education
Bachelor of Arts - Police Science
West Virginia University
Morgantown, WV 08.1996 - 05.2001
Skills
POS systems operations
Goals and performance
Relationship building and management
Order management
Timeline
Retail Merchandiser
Hallmark Marketing
01.2018 - Current
Medical Billing Specialist
Jan-care Ambulance
06.2009 - 08.2011
Assistant Store Manager
Dollar Tree
05.2005 - 04.2009
Bachelor of Arts - Police Science
West Virginia University
08.1996 - 05.2001