Alycia Statham
Atlanta,GA
Summary
Detail oriented professional that excels in meeting departmental objectives by utilizing consistent and organized practices, while adhering to industry guidelines. An effective team member with a full understanding of underwriting processes and procedures. An excellent reputation for resolving problems and improving customer satisfaction. Instinctively flexible and adaptable with a willingness to accept challenges that will best enhance the organization.
Overview
10
10
years of professional experience
Work History
Underwriting Service Assistant
StateFarm
Atlanta, GA
08.2015 - Current
- Performs research and clerical support duties to assist underwriters in determining the qualifications of existing and potential auto policyholders
- Investigates and processes relevant data needed to ensure the integrity and efficiency of issued auto policies.
- Ensures proper application of industry guidelines and regulations by reviewing updates and enrolling in educational courses offered by the company.
- Provided mentoring to achieve personal and departmental production goals and to minimize downtime by streamlining quality control procedures.
Customer Service Representative
StateFarm
Atlanta, GA
02.2014 - 08.2015
- Answered 75+ inbound calls per day to address customer inquiries, resolve issues, and to direct inbound calls to designated individuals or departments.
- Communicated with business partners, via phone or email, to ensure the stability of services and products offered to policyholders.
- Utilized strong interpersonal skills and conflict resolution techniques to address customer concerns and drive client retention.
- Informed customers on billing procedures, processed payments and provided assistance to set up payment options.
- Consistently exceeded department expectations for service levels, handle time and productivity.
Customer Service Representative
Teletech Corp Virtual
04.2013 - 02.2014
- Answered customer telephone calls to process requests for products, offer services and resolve product or billing issues.
- Kept abreast of rapidly evolving technology to provide knowledgeable customer support.
- Sought opportunities to up-sell and add-on additional merchandise.
- Scored in top 10% of employees for successful call completion.
Business Development Specialist
Pars Cars
Morrow, GA
02.2012 - 04.2013
- Arranged potential client contacts, cultivated relationships and followed through with all service needs.
- Pursued website inquiries to increase potential customer base.
- Responsible for establishing and maintaining daily logs to track client activity and purchases.
- Increased brand awareness, website traffic and sales by assisting with the development of media marketing campaigns and strategies.
Education
Business Administration
Atlanta Metropolitan College
Atlanta, GASkills
- Casualty Insurance industry knowledge
- Collecting and analyzing data
- Knowledge of fraud detection techniques
- Familiarity of database systems
- Influences business growth
- Capable of meeting/exceeding production goals
- Self-motivated
- Excellent communication and organizational skills
- Thrives individually and within collaborative environments
Timeline
Underwriting Service Assistant
StateFarm
08.2015 - Current
Customer Service Representative
StateFarm
02.2014 - 08.2015
Customer Service Representative
Teletech Corp Virtual
04.2013 - 02.2014
Business Development Specialist
Pars Cars
02.2012 - 04.2013
Business Administration
Atlanta Metropolitan College