Alycia White
West Chester,PA
Summary
Relationship-driven Account Manager with experience supporting employees through benefits education, on-boarding guidance, and issue resolution. Builds trust with employees and managers, translates compliance and benefits policies into accessible guidance, and drives engagement across diverse employee populations. Skilled in conflict resolution, data interpretation, and vendor management. Pursuing an HR Specialist role with a development path toward HR leadership for Project Management Solutions.
Overview
15
15
years of professional experience
Work History
Account Manager
Creative Benefits, Inc.
Newtown Square, PA
08.2022 - Current
- Manages benefits administration for employer groups, supporting employees through eligibility, enrollment, coverage questions, and plan changes across medical, voluntary, and ancillary programs.
- Serves as the liaison between employees and benefit vendors to resolve complex coverage and enrollment issues, ensuring accuracy and a positive employee experience.
- Facilitates benefits education and open enrollment presentations, simplifying complex plan information and increasing employee understanding and engagement.
- Aids in creating renewal meetings for clients. Presents open enrollment meetings for employees.
- Coordinates compliance documentation and plan materials with internal and external partners; educates employers on relevant reporting requirements and regulatory obligations.
- Conducts detailed enrollment and billing audits to identify and correct discrepancies, reducing coverage errors and financial risk.
- Demonstrates high emotional intelligence in supporting employees and colleagues during benefit escalations and high-stress moments, balancing empathy with detail-oriented problem solving.
Social Media Manager
Contoured MedSpa & Seattle University
Glen Mills & Seattle, PA & WA
09.2019 - 12.2021
- Developed and implemented digital communication strategies that increased website traffic by up to 112% and expanded audience engagement.
- Created accessible content for diverse audiences, demonstrating strong communication and education skills transferable to employee-facing materials.
Lead Karate Instructor
Magnus Karate
West Chester, PA
09.2010 - 02.2018
- Delivered instruction to diverse groups of children and adults, adapting communication and teaching methods to varied learning needs. Developed individualized training plans and tracked performance progress, providing feedback and motivation to support student growth.
- Mentored junior instructors and assisted with program coordination, fostering a collaborative and positive learning environment.
Education
Life, Health, & Accident Insurance
Kaplan Financial Education
05-2023
English Literature
Seattle University
Seattle, WA05-2021
Skills
- Benefits Administration & Enrollment Support
- Employee Communication & Education
- Conflict Resolution & Issue Escalation
- Data Analysis & Documentation Accuracy
- Excel & Office365 (Advanced)
- Vendor & Benefits Partner Coordination
- Compliance & Policy Interpretation
- Time Management & Multi-Tasking
- Relationship Building Across Diverse Groups
- People-First Service Orientation
Timeline
Account Manager
Creative Benefits, Inc.
08.2022 - Current
Social Media Manager
Contoured MedSpa & Seattle University
09.2019 - 12.2021
Lead Karate Instructor
Magnus Karate
09.2010 - 02.2018
Life, Health, & Accident Insurance
Kaplan Financial Education
English Literature
Seattle University