Alyha Lebron
Orlando
Summary
Highly experienced Sales Associate known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
1
1
year of professional experience
Work History
Sales Associate
Zara
06.2021 - 01.2022
- Solved customer challenges by offering relevant products and services.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Built relationships with customers to encourage repeat business.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed returns, exchanges and refunds in accordance with store policy.
- Managed efficient cash register operations.
- Monitored customers for signs of security concerns and escalated issues to management.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Used in-store system to locate inventory and place special orders for customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
Associate of Arts - 3D Animation
Orange Technical College
Orlando, FL10-2021
High School Diploma -
Raising Knowledge Ach.
Orlando, FL05-2021
Skills
- Upselling
- Retail loss prevention
- Promotional support
- Retail store operations
- Customer needs assessment
- Goal tracking
- Sales strategies
- Teamwork and collaboration
- Customer service
- Calm demeanor
- Store opening and closing
- Friendly and outgoing
- Problem-solving
- Positive and professional
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate
Zara
06.2021 - 01.2022
Associate of Arts - 3D Animation
Orange Technical College
High School Diploma -
Raising Knowledge Ach.
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