Alyissa Montes
Plantation,FL
Summary
Dynamic Client Advisor with expertise in consultative selling, client retention strategies, and cross-selling techniques. Proven ability to foster strong relationships and enhance client satisfaction, driving sales performance and loyalty.
Overview
7
7
years of professional experience
Work History
Client Advisor
ETRO
Sunrise, FL
11.2025 - Current
- Provided tailored product recommendations to enhance client satisfaction and loyalty.
- Assisted in managing client inquiries, ensuring timely resolutions and follow-ups.
- Developed knowledge of brand offerings to effectively address client needs and preferences.
- Collaborated with team members to maintain visual merchandising standards in retail space.
- Updated customer records in CRM system, ensuring accurate tracking of client interactions and sales activities.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
- Managed a diverse portfolio of clients, effectively balancing priorities and meeting deadlines.
Front Desk Receptionist
Smile Every Day Dentistry
Plantation, FL
03.2025 - 10.2025
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Maintained accurate patient records using dental practice management software.
- Provided exceptional customer service, addressing patient inquiries and concerns promptly.
- Coordinated between patients and dental team to ensure seamless communication and care delivery
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Executed preventive care procedures, including cleanings and fluoride treatments, enhancing patient oral health.
- Managed patient records using digital software for efficient tracking of treatments and appointments.
- Developed individualized treatment plans based on patient assessments and needs, ensuring optimal care delivery.
Client Advisor
Ferragamo
Sunrise, FL
04.2023 - 03.2025
- Supported sales initiatives through active engagement during client interactions and events.
- Engaged with clients to gather feedback, contributing to service improvement strategies.
- Utilized advanced problem-solving skills to address unique client challenges and identify appropriate solutions.
- Demonstrated adaptability by quickly learning new systems, tools, or products as necessary for the job.
- Excelled in meeting sales targets, contributing significantly to the overall success of the team.
- Fostered strong relationships with clients, ensuring satisfaction and retention through regular communication.
Supervisor
US Polo
Sunrise, FL
04.2021 - 01.2023
- Supervised daily operations to ensure efficient workflow and adherence to quality standards.
- Trained and mentored team members on best practices and operational procedures.
- Collaborated with upper management to develop strategies for operational efficiency improvements.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Lead Sales Associate
Abercrombie & Fitch Kids
Sunrise, FL
01.2019 - 06.2021
- Led team in achieving sales goals through effective product placement and customer engagement strategies.
- Trained and mentored junior associates to enhance customer service skills and operational efficiency.
- Maintained high standards of customer service, fostering positive shopping experiences for all guests.
- Handled cash register operations and customer transactions to process payments.
- Performed inventory control procedures to manage stock.
- Managed inventory effectively, minimizing stock-outs and overstock situations.
Education
High School Diploma -
Nova High School
Davie, FLSkills
- Client interaction
- Cross-selling techniques
- Client retention strategies
- Consultative selling
- Client profile building
- Salesfloor maintenance
- Client engagement
- Driving sales performance
- Cash handling
Languages
English
Native or Bilingual
Timeline
Client Advisor
ETRO
11.2025 - Current
Front Desk Receptionist
Smile Every Day Dentistry
03.2025 - 10.2025
Client Advisor
Ferragamo
04.2023 - 03.2025
Supervisor
US Polo
04.2021 - 01.2023
Lead Sales Associate
Abercrombie & Fitch Kids
01.2019 - 06.2021
High School Diploma -
Nova High School