Alyissa Moore
Irving,TX
Summary
Professional with focus on claims evaluation and resolution. Adept at analyzing complex information, negotiating settlements, and ensuring compliance with regulations. Known for strong teamwork and adaptability, driving results in fast-paced environments. Skilled in customer communication, conflict resolution, and decision-making.
Overview
9
9
years of professional experience
Work History
National Field Support-Representative
Spectrum communications
Frisco, TX, USA
08.2022 - Current
- Develops and maintains positive customer relations by answering customer questions and solving issues.
- Researches relevant resources to identify and meet customer representation needs.
- Addressing customer complaints and resolving escalated issues efficiently to maintain customer relationship.
- Maintaining an average handling of 9-13 inbound and outbound calls per hour in a dynamic call center environment.
Administrator
Interstate Freightliners
Hybrid Remote TX
08.2016 - 07.2022
- Facilitated effective communication by screening calls, documenting messages, and disseminating information to appropriate team members.
- Streamlined office efficiency by maintaining customer relations and ensuring accurate record tracking.
- Enhanced productivity by organizing managerial schedules and coordinating daily administrative functions.
- Improved financial operations by managing payroll, overseeing budgeting processes, and ensuring accurate financial reporting.
- Contributed to high-level decision-making by preparing daily reports to inform executives on operational adjustments and process optimization.
- Assisted with processing payroll using paycor services.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Education
Certificate of Completion - Claims Adjusting All Lines Pre-licensing
Texas All-lines Adjuster Pre-licensing
Phoenix, AZ01.2026
Medical Coding and Billin
Bryant and Stratton College
Buffalo, NY, USA06.2024
High School Diploma - undefined
Duncanville High School
Duncanville, TX, USA05.2015
Skills
- Critical thinking
- Claims investigation
- Active listening
- Advanced oral and written communication skills
Timeline
National Field Support-Representative
Spectrum communications
08.2022 - Current
Administrator
Interstate Freightliners
08.2016 - 07.2022
Medical Coding and Billin
Bryant and Stratton College
High School Diploma - undefined
Duncanville High School
Certificate of Completion - Claims Adjusting All Lines Pre-licensing
Texas All-lines Adjuster Pre-licensing