Sara DiFrancesca
Rochester
Summary
Self-motivated professional with a strong sense of responsibility. Known for excellent communication and problem-solving skills, contributing effectively in team settings and fast-paced environments. I have a great rapport with anyone that I meet and that makes me a very approachable person, which I know can be difficult to find in a leadership role.
Overview
14
14
years of professional experience
Work History
National Field Support
Charter Communnications
Rochester,NY
03.2018 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Developed and maintained courteous and effective working relationships.
- Worked on the projects team- working customer escalations
- Rekeying orders that have been keyed incorrectly
- Helping technicians with adding/removing equipment and provisioning equipment
Teaching Assistant
Greece Central School District
Rochester, NY
08.2014 - 03.2018
- Facilitated classroom discussions, promoting student engagement and understanding of course material.
- Assisted in developing lesson plans, aligning with curriculum standards and educational objectives.
- Provided individualized support to students, enhancing learning outcomes through tailored assistance.
- Facilitated small group sessions, promoting social skills and peer interactions among students with disabilities.
- Implemented behavior management techniques, fostering a positive classroom environment conducive to learning.
Phone Agent
Sutherland Global
Rochester, NY
07.2012 - 09.2015
- Assisted customers with inquiries, ensuring accurate information delivery and timely resolutions.
- Managed high-volume call traffic while maintaining professionalism and efficiency.
- Conducted follow-up calls to ensure customer satisfaction and address unresolved issues.
Education
High School Diploma -
Greece Athena
Rochester, NYCertificate - Dental Hygiene
Monore Boces
Spencerport, NY09-2013
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
Timeline
National Field Support
Charter Communnications
03.2018 - Current
Teaching Assistant
Greece Central School District
08.2014 - 03.2018
Phone Agent
Sutherland Global
07.2012 - 09.2015
High School Diploma -
Greece Athena
Certificate - Dental Hygiene
Monore Boces