Jeremy Kalos
Johnson City,NY
Summary
Passionate problem solver with a keen eye for detail, excelling at collaborating effectively with cross-functional teams to achieve project goals and deliver top-notch results. Utilizing innovative strategies, streamlining processes, and enhancing efficiency to drive organizational success. Committed to continuous learning and growth, dedicated to making effective contributions to the company's ongoing success. Strong focus on schedule and process adherence, ensuring projects are completed on time and with the highest level of quality.
Overview
15
15
years of professional experience
Work History
National Field Support
Charter Spectrum
04.2022 - 12.2024
- Implemented data-driven decision-making techniques to optimize resource allocation and maximize revenue growth.
- Streamlined reporting processes to provide timely updates on field activities.
- Promoted a positive work environment by celebrating team successes and acknowledging individual achievements.
- Troubleshooting onsite equipment over phone.
- Customer de-escalation process.
- Scheduled appointments.
- Utilized multiple online repair tools.
- Coordinated with multiple departments to assist customers and technicians.
- Database navigation and information retrieval.
Cashier
Mirabito
06.2020 - 03.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Sales associate
netcost
09.2016 - 03.2019
- Trained new employees
- Very dedicated and meticulous about work and maintain a high level of accuracy in all transactions
- Managed cashbox of up to $3,000
- Completed transactions in both Spanish and Russian
canvasser/Community organizer
clean water action
07.2016 - 08.2016
- Identified as many supporters as possible, asked them to support the campaign by making a financial contribution
- Effective fundraiser and grassroots organizer
- Developed public speaking skills
- Effective time-manager
LEGAL INTERN: CRIMINAL DIVISON
Monmouth County Courthouse
06.2010 - 08.2010
- Organized archives
- Supported department management by providing sufficient and accurate office assistance, and file management
Education
bachelor of science - Criminology, Russian
The College of New Jersey
Trenton, NJ05.2016
Skills
- Proficient in Russian language
- Strong organizational skills
- Detail-oriented skills
- Creativity
- Mediation skills
- Schedule coordination
- Creative solutions
- Worker scheduling
- Customer service
- Problem-solving abilities
- Multitasking
- Effective communication
Accomplishments
perfect attendance for training
Languages
Russian
Professional Working
spanish
Limited Working
Timeline
National Field Support
Charter Spectrum
04.2022 - 12.2024
Cashier
Mirabito
06.2020 - 03.2022
Sales associate
netcost
09.2016 - 03.2019
canvasser/Community organizer
clean water action
07.2016 - 08.2016
LEGAL INTERN: CRIMINAL DIVISON
Monmouth County Courthouse
06.2010 - 08.2010
bachelor of science - Criminology, Russian
The College of New Jersey