Alyissa Moore
Irving
Summary
Detail-oriented administrative and customer support professional with 8+ years of experience in customer relations, claims support, data entry, office administration, and conflict resolution. Skilled in managing high-volume communications, maintaining accurate records, resolving complex customer concerns, and supporting daily business operations in fast-paced environments. Recognized for strong communication, problem-solving abilities, adaptability, and professionalism in both remote and in-office settings.
Overview
10
10
years of professional experience
Work History
National Field Support Representative III
Spectrum communications
Frisco
08.2022 - Current
- Provide high-quality customer support by handling inbound and outbound customer communications in a fast-paced call center environment.
- Resolve escalated customer concerns efficiently while maintaining professionalism and customer satisfaction.
- Research customer accounts, policies, and service solutions to address inquiries accurately and effectively.
- Maintain detailed and accurate documentation of customer interactions and account activity.
- Manage an average of 9–13 calls per hour while balancing performance metrics and quality standards.
- Collaborate with internal departments to resolve complex service and account-related issues.
Administrator
Interstate Freightliners
DeSoto
08.2016 - 07.2022
- Managed administrative operations including scheduling, payroll support, reporting, recordkeeping, and vendor communication.
- Screened calls, documented messages, and coordinated communication between departments and management teams.
- Maintained organized customer and operational records with a high level of accuracy and confidentiality.
- Assisted with payroll processing and budgeting tasks while supporting day-to-day office operations.
- Prepared reports and operational documentation to support leadership decision-making and process improvements.
- Coordinated vendor relationships and monitored supply management to ensure timely business operations.
- Improved workflow efficiency through strong organizational and multitasking skills in a hybrid remote environment.
Education
Licensed Claims Adjuster - Claims Adjuster- All Lines
Texas All-Lines Adjuster Pre-Licensing
11.2025 - 01.2026
Duncanville High School
Duncanville , TxSkills
- Customer Service & Client Relations
- Administrative Support & Data Entry
- Claims Investigation & Resolution
- Documentation & Record Management
- Communication & Problem Solving
- Typing 60 WPM
Timeline
Licensed Claims Adjuster - Claims Adjuster- All Lines
Texas All-Lines Adjuster Pre-Licensing
11.2025 - 01.2026
National Field Support Representative III
Spectrum communications
08.2022 - Current
Administrator
Interstate Freightliners
08.2016 - 07.2022
Duncanville High School