Alyna Llapitan
Las Vegas
Summary
Dynamic and goal-oriented professional with a strong background in customer service at Popmart. Proven ability to enhance shopping experiences through effective teamwork and problem-solving. Skilled in cash register operation and merchandise display, consistently achieving high customer satisfaction and maintaining store organization. Reliable and punctual, dedicated to exceeding expectations.
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Overview
2
2
years of professional experience
Work History
Sales Associate, Retail
Popmart
08.2025 - Current
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Managed point-of-sale transactions accurately, ensuring efficient checkout processes.
- Collaborated with team members to maintain store organization and presentation standards.
- Executed visual merchandising strategies to attract customer attention and promote sales.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Helped customers locate products and checked store system for merchandise at other sites.
UNLV Housing and Residential Life-Mail Clerk
Makaylen Tadeo
10.2023 - Current
- Processed incoming and outgoing mail efficiently to ensure timely delivery.
- Sorted mail by category and destination to streamline distribution workflow.
- Maintained inventory of mailing supplies and equipment for operational readiness.
- Assisted in preparing packages for shipment using appropriate materials and tools.
- Collaborated with team members to enhance overall mailroom efficiency.
- Enhanced customer satisfaction through timely and accurate mail distribution within the organization.
Serrano Boarding Care - Patient Care Assistant
Francis Serrano
05.2023 - Current
- Assisted patients with daily activities, enhancing comfort and promoting independence.
- Monitored and recorded vital signs, ensuring accurate documentation for healthcare providers.
- Provided emotional support to patients, fostering a compassionate care environment.
- Collaborated with multidisciplinary teams to optimize patient care plans and outcomes.
- Maintained cleanliness and organization of patient areas, adhering to safety protocols.
Sam’s Club Intern- Optometry
Sam's Club
11.2024 - 03.2025
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Supported customer service initiatives, resolving issues to enhance member satisfaction.
- Collaborated with team members on merchandising strategies to optimize product placement.
- Maintained cleanliness and organization of work areas to meet safety standards.
- Participated in training sessions, acquiring knowledge of operational processes and best practices.
- Executed daily tasks efficiently, adapting to changing operational needs and priorities.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Education
Bachelor of Science - Biology
University of Nevada, Las Vegas
Las Vegas, NV05-2028
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Goal oriented
- Money handling
- Cash register operation
- Meeting deadlines
- Retail store operations
- Reliable and punctual
- Exceptional customer service
- Store opening and closing
- Merchandise display
Languages
French
Elementary
Japanese
Elementary
Interests
- I like trying new recipes and food trends
- Passionate about balancing physical health with mental and emotional wellness
- I enjoy cooking for friends and family gatherings
- Gardening
- Knitting and Crocheting
- Gym Workouts
- Yoga
- Volunteering
- Baking
Timeline
Sales Associate, Retail
Popmart
08.2025 - Current
Sam’s Club Intern- Optometry
Sam's Club
11.2024 - 03.2025
UNLV Housing and Residential Life-Mail Clerk
Makaylen Tadeo
10.2023 - Current
Serrano Boarding Care - Patient Care Assistant
Francis Serrano
05.2023 - Current
Bachelor of Science - Biology
University of Nevada, Las Vegas
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