Alysa Cloud
Lakewood,WA
Summary
Achieved high levels of customer satisfaction by implementing innovative strategies and leading teams through complex projects. Delivered results on time and within resource limitations by fostering collaboration and efficiency. Drove impactful changes that improved overall team performance and project outcomes.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Shift Manager
Amazon Go
10.2024 - 02.2026
- Overseeing daily operations, managing staff, and ensuring smooth workflow during assigned shift
- Delegate tasks, handle customer issues, and maintain operational efficiency
- Key responsibilities also include managing inventory, adhering to safety protocols, and communicating updates between shifts
Shipping Clerk
Amazon
07.2024 - 10.2024
- Prepping, tracking, and managing shipments
- Inventory management
- Carrier coordination, customer communication, and record keeping
FC Associate I
Amazon
07.2021 - 07.2024
- Manage, Inspect, and control Inventory in accordance with company policies.
- Volunteered for additional positions: Problem Solver, Learning Ambassador, Process Guide, and PIT equipment operator.
Customer Service Rep I
Emerald City Pizza
01.2022 - 05.2022
- Answered phones and assisted customers at the front counter.
- Fulfill customer orders and address customer questions and concerns.
Nursing Assistant Certified
Good-to-be-home care
03.2020 - 12.2020
- Assist residents with medical and personal needs.
Certified Nursing Assistant
Life Care Center of America
05.2016 - 10.2016
- Assist residents with medical and personal needs.
Environmental Service Technician
Good Samaritan Hospital - Multi-care
05.2015 - 05.2016
- Perform a range of cleaning tasks from mopping and floor buffing to room sanitizing and waste disposal.
Hemodialysis Technician
Olympic Peninsula Kidney Center
06.2012 - 08.2014
- Assembling supplies and preparing machinery.
- Testing monitors and machine functions.
- Taking patient vital signs before and after treatment.
- Measuring, calculating, and adjusting blood flow and fluid removal rates.
Environmental Service Technician
St. Clare Hospital – CHI Franciscan
03.2009 - 10.2010
- Perform a range of cleaning tasks from mopping and floor buffing to room sanitizing and waste disposal.
Environmental Service Technician
St. Anthony Hospital – CHI Franciscan
03.2008 - 03.2009
- Perform a range of cleaning tasks from mopping and floor buffing to room sanitizing and waste disposal.
Education
Information Technology Help Desk Support
Tacoma Community College
Tacoma, WA09.2020
Hemodialysis Technician (A.S. Degree) - undefined
Clover Park Technical College
Lakewood, WA06.2012
Skills
- Time management
- Emotional Intelligence
- Team-building
- Leadership
- Curiosity and Ambition
- Trustworthy
- Strong work ethic
- Takes the initiative
- Innovative
- Customer focused
- Detail oriented
- Inspirational
- Problem Solving
- Inventory Control
- High morale
- Food Service
- Customer Service
- Multi-tasking
Certification
Food Safety Manager Certification Issued: 2025-03 Expires: 2030-03
Timeline
Shift Manager
Amazon Go
10.2024 - 02.2026
Shipping Clerk
Amazon
07.2024 - 10.2024
Customer Service Rep I
Emerald City Pizza
01.2022 - 05.2022
FC Associate I
Amazon
07.2021 - 07.2024
Nursing Assistant Certified
Good-to-be-home care
03.2020 - 12.2020
Certified Nursing Assistant
Life Care Center of America
05.2016 - 10.2016
Environmental Service Technician
Good Samaritan Hospital - Multi-care
05.2015 - 05.2016
Hemodialysis Technician
Olympic Peninsula Kidney Center
06.2012 - 08.2014
Environmental Service Technician
St. Clare Hospital – CHI Franciscan
03.2009 - 10.2010
Environmental Service Technician
St. Anthony Hospital – CHI Franciscan
03.2008 - 03.2009
Information Technology Help Desk Support
Tacoma Community College
Hemodialysis Technician (A.S. Degree) - undefined
Clover Park Technical College