Alysa Gillette
Massapequa
Summary
Dynamic administrative professional with a proven track record in supporting operations, reporting, and cross-functional teams within a fast-paced homecare environment. Recognized for exceptional communication skills, meticulous attention to detail, and the ability to effectively manage multiple priorities simultaneously. Bilingual in English and Spanish, offering a strong background in customer service, administration, and community engagement to foster positive relationships and enhance organizational efficiency. Committed to delivering high-quality support that drives operational success and improves client satisfaction.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Anchor Homecare Services
Brooklyn, NY
01.2026 - Current
- Provide administrative support to the NHTD & Pediatrics department, assisting with daily operations and internal coordination.
- Manage and review email reports to ensure accuracy, completion, and timely follow-ups.
- Track tasks assigned to supervisors and staff, ensuring deadlines and requirements are met.
- Maintain organized documentation and records to support compliance and reporting needs.
- Serve as a point of support across departments to ensure smooth communication and workflow.
Support Staff (NHTD Department)
Anchor Homecare Services
Brooklyn, NY
09.2025 - 01.2026
- Supported NHTD department operations during a period of internal transition.
- Assisted with administrative tasks, documentation, and coordination between team members.
- Helped maintain continuity of services by adapting quickly to evolving department needs.
Director
Anchor Health
Brooklyn, NY
05.2025 - 09.2025
- Oversaw caregiver training programs to ensure high-quality service delivery for patients in their homes.
- Managed a whole team , including staff overseas
CDPAP Supervisor
Anchor Homecare Services
Brooklyn, NY
02.2024 - 05.2025
- Oversaw CDPAP coordinators to ensure all scheduling, timesheet, and visit management tasks were completed accurately.
- Ensured authorizations were requested and maintained, including continuation authorizations, new authorizations, and discharge (DC) follow-ups.
- Monitored timesheet workflows, including forwarding timesheets to assigned coordinators and ensuring required duty sheets were submitted per insurance guidelines.
- Verified coordinators completed daily coordination tasks
- Reviewed workflows, reports, and case-related tasks for accuracy and compliance.
- Acted as a liaison between staff and management to address operational issues and improve efficiency.
CDPAP Coordinator
Anchor Homecare Services
Brooklyn, NY
12.2022 - 02.2024
- Created and maintained schedules for patients and caregivers.
- Ensured caregivers were paid correctly by monitoring clock-in and clock-out activity.
- Reviewed and processed timesheets for accuracy.
- Communicated with patients, caregivers, and internal teams to resolve scheduling or pay-related issues.
- Maintained accurate records and supported ongoing case management activities.
- Developed a strong understanding of homecare regulations and administrative processes.
Sales Associate
American Eagle Outfitters
New York, NY
10.2021 - 12.2022
- Assisted customers by answering questions, offering styling suggestions, and providing product knowledge.
- Maintained organized stock and sales floor areas.
- Addressed customer concerns professionally to ensure a positive shopping experience.
- Managed cash register operations to ensure efficient customer transactions.
- Demonstrated strong interpersonal and selling skills in a fast-paced retail environment.
Sales Associate
Polo Ralph Lauren
Tinton Falls, NJ
04.2021 - 08.2021
- Delivered high-quality customer service by welcoming customers and assisting with product selection.
- Maintained sales floor appearance and merchandising standards.
- Operated cash registers and processed transactions accurately.
- Supported team goals by contributing to daily sales targets.
Education
Diploma -
L.I.F.E. Academy High School for Film and Music
Brooklyn, NY06.2021
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Colegio Escuela Nueva
Dominican Republic06.2020
Skills
- Administrative Support
- Email & Report Management
- Task Tracking & Follow-Ups
- Customer & Client Communication
- Data Entry & Documentation
- Time Management & Organization
- Collaborative teamwork
- Bilingual: English & Spanish
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Administrative Assistant
Anchor Homecare Services
01.2026 - Current
Support Staff (NHTD Department)
Anchor Homecare Services
09.2025 - 01.2026
Director
Anchor Health
05.2025 - 09.2025
CDPAP Supervisor
Anchor Homecare Services
02.2024 - 05.2025
CDPAP Coordinator
Anchor Homecare Services
12.2022 - 02.2024
Sales Associate
American Eagle Outfitters
10.2021 - 12.2022
Sales Associate
Polo Ralph Lauren
04.2021 - 08.2021
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Colegio Escuela Nueva
Diploma -
L.I.F.E. Academy High School for Film and Music