ALYSA THOMAS
OXON HILL
Summary
Rehabilitation Specialist with a diverse background in fitness and hospitality, leveraging 6 years of experience to drive impactful guest experiences and wellness outcomes. Proven expertise in developing personalized rehabilitation programs and enhancing member engagement through innovative fitness solutions. Passionate about fostering a collaborative environment where team leadership and creative problem-solving converge to achieve organizational goals and elevate customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
REHABILITATION SPECIALIST
RX Wellness Spine & Health
02.2025 - 12.2025
- Create and implement rehabilitation exercises for patients pre and post chiropractic treatment
- Provide hands-on movement therapy to improve flexibility, mobility, and pain management
- Monitor patient outcomes and report progress to ensure the effectiveness of rehabilitation programs.
- Cultivated a compassionate environment, fostering patient trust and enhancing their engagement in recovery processes.
BOX OFFICE
Gaylord Marriott - ICE
10.2024 - 12.2024
- Fostered a welcoming environment by assisting guests with inquiries, enhancing their overall experience at the ICE event.
- Assisted in ticket sales, scanning tickets for verification and providing pricing information for each attraction
- Provided assistance in directing guest on where to go and resolving any ticketing issues or concerns.
ASSISTANT FITNESS DIRECTOR
Onelife Fitness
10.2023 - 10.2024
- Conducted fitness assessments, convert prospects to clients, and provide ongoing support to help members achieve their health and wellness goals
- Welcomed guest, provide tours, and monitor gym usage patterns to identify opportunities for enhancing member experience
- Provided administrative support by emailing and calling new joins, scheduling assessments, and inputting performance data.
- Monitored gym usage patterns to identify trends, implementing strategies that boosted member participation and enhanced overall experience.
FACILITY MANAGER
The Perfect Workout
01.2022 - 10.2023
- Managed operations, making 10+ calls per shift, supervised two training facilities and trainers to ensure high-quality service delivery
- Maintained cleanliness and organization of both fitness facility, ensuring safe and welcoming environment for all patrons.
- Conducted detailed assessments of client progress, enabling personalized adjustments to workout plans that significantly improved client retention rates.
ASSISTANT MANAGER
ILoveKickboxing
07.2020 - 12.2022
- Led engaging fitness classes, customizing exercises to meet diverse participant needs.
- Created new class formats, integrating industry trends to enhance member experience.
- Coordinated promotional events with local businesses, strengthening community ties and driving new member acquisitions.
- Promoted a positive fitness culture by encouraging member interactions, creating a supportive community atmosphere.
HOSTESS/ PROJECT MANAGER
The Park at Fourteenth
05.2019 - 01.2020
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously
- Collaborated with servers and management to ensure smooth transitions between guests and provide excellent customer service
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service
- Oversaw inventory management, ordering supplies, and maintaining stock levels to support daily operations.
Education
Bachelors of Science - undefined
Towson University
01.2019
Athletic Training Major - undefined
Temple University
01.2017
Skills
- Assistant Management
- Customer Satisfaction
- Guest Services
- Effective Communication
- Problem Solving
- Health Coaching
- Mobility Training
Certification
- CORRECTIVE EXERCISE SPECIALIST - National Academy of Sports Medicine
- CPR/AED - Red Cross
- STRETCH AND FLEXIBILITY - National Academy of Sports Medicine
- PERSONAL TRAINER - International Sports Science Association
- GROUP FITNESS INSTRUCTOR - International Sports Science Association
Timeline
REHABILITATION SPECIALIST
RX Wellness Spine & Health
02.2025 - 12.2025
BOX OFFICE
Gaylord Marriott - ICE
10.2024 - 12.2024
ASSISTANT FITNESS DIRECTOR
Onelife Fitness
10.2023 - 10.2024
FACILITY MANAGER
The Perfect Workout
01.2022 - 10.2023
ASSISTANT MANAGER
ILoveKickboxing
07.2020 - 12.2022
HOSTESS/ PROJECT MANAGER
The Park at Fourteenth
05.2019 - 01.2020
Bachelors of Science - undefined
Towson University
Athletic Training Major - undefined
Temple University