Shykela Frank
Summary
Experienced professional in Communications seeking new opportunities for advancement. Skilled in various temporary positions related to my major. Excited to apply expertise in diverse work environments to a permanent role.
Overview
7
7
years of professional experience
Work History
Customer Service Specialist
Camping World/Overton’s
02.2024 - 03.2025
- Here I take, and manage orders for Camping World and Overtons.
- Along with taking orders, I file claims for damaged/missing items, help customers navigate through the website and find items, help set up accounts and sales.
- I enjoy working here, but it is time for me to expand my skills.
- I’ve worked in this area of work for several years now, and I am very comfortable in the CS field.
- I would like to take these skills and apply them to a new work environment.
- I stopped working here to focus on graduating college.
Client Services Associate
Vanguard
03.2023 - 02.2024
- I worked as an account specialist and my duties were to open up investment accounts such as: Roth IRAs, brokerage accounts, and etc.
- I also ran meetings and helped manage fellow employees with calls.
- This was a temporary/seasonal position.
Receptionist
Iwg regus/spaces
03.2022 - 04.2023
- Administrative duties
- File Mail
- Sales Associate
- Account Data Entry
- Give tours
- Send/Receive Packages for clients
- Troubleshoot technical difficulties
- Check in Day office clients
- Decorate Offices
- Account Management
- Post available offices on craigslist
- Attend to client needs
- Plan events for clients
- Project managing
Customer Service Specialist
Old Republic
03.2021 - 03.2022
- Schedule Appointments for maintenance on appliances, HVAC systems, water heater systems, pools, etc.
- Set up plan packages
- Account management
- Data Entry
- Dispatch Service Providers
- Create work orders
- Order parts
Retention Agent
Advanced Tech. Solutions
09.2020 - 03.2021
- Company Overview: (The building was located in Arizona and the remote position was turned into a physical position. I did not accept the offer because I did not want to relocate to another state.)
- Customer Service for AT&T/DirectTV
- Sale plans and products
- Save Customers
- Troubleshoot Issues
- (The building was located in Arizona and the remote position was turned into a physical position. I did not accept the offer because I did not want to relocate to another state.)
Cashier
Food Lion
02.2020 - 09.2020
- Cashier
- POS
- Customer Service
- (left because of COVID)
Advisor Agent
Concentrix
01.2019 - 01.2020
- Navigation System
- Send directions to GPS
- Set up wifi packages for vehicles
- Dispatch Roadside Assistance
- Customer Service
Barista
Port City Java (ECU)
01.2018 - 01.2019
- Make coffee, tea smoothie and beverages
- Serve breakfast/lunch
- Close/Open
Education
Associate of Arts And Sciences - Communications
Central Piedmont Community College
Charlotte, NCSkills
- Client support
- Time Management
- Auditing
- Inventory
- Account Management
- Decision Making
- Assistant Management
- Retail transaction processing
- Sales
- Cashier
- Data Entry
- Front Desk
- Communication
- Office administration
- Email Correspondence
- Onboarding
- Word Processing
- Hospitality Management
- Call Center
- Microsoft
- Excel
- Outlook
- Media Relations
- Strategic project planning
- Leadership
- Interpersonal
- Email Marketing
- Brand Messaging
- Telemarketing
- Online Retail
Timeline
Customer Service Specialist
Camping World/Overton’s
02.2024 - 03.2025
Client Services Associate
Vanguard
03.2023 - 02.2024
Receptionist
Iwg regus/spaces
03.2022 - 04.2023
Customer Service Specialist
Old Republic
03.2021 - 03.2022
Retention Agent
Advanced Tech. Solutions
09.2020 - 03.2021
Cashier
Food Lion
02.2020 - 09.2020
Advisor Agent
Concentrix
01.2019 - 01.2020
Barista
Port City Java (ECU)
01.2018 - 01.2019
Associate of Arts And Sciences - Communications
Central Piedmont Community College
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