Alysha DeHoet
Jefferson,IA
Summary
Passionate hospitality worker with background in diverse roles within the industry. Experience includes front desk operations, customer service, event planning and management. Known for strong communication skills, problem-solving abilities, and commitment to providing exceptional guest experiences. Previous work has positively impacted overall guest satisfaction and repeat business rates.
Overview
16
16
years of professional experience
Work History
Cake Baker/Decorator
The Crazy Cake Lady
Jefferson, IA
09.2014 - Current
- Decorated cakes with creative designs and intricate details.
- Assisted customers with special orders and cake selections effectively.
- Operated ovens and other equipment to bake products according to established recipes.
- Decorated cakes with icing, sprinkles and other edible decorations.
- Created new recipes using available ingredients and for special occasions.
- Designed intricate cake decorations for various events and celebrations.
- Greeted guests, answered questions about available items, customized orders as desired and processed payments.
Seasonal Photographer
JCPenney Portrait Studios
Des Moines, Iowa
09.2024 - 04.2025
- Captured high-quality portraits in a fast-paced studio environment.
- Assisted customers in selecting poses and backgrounds for their photos.
- Edited and enhanced images using professional photography software.
- Photographed special events, parties, and portraits.
Housekeeper/Organizer
The Queen Of Clean
Jefferson, IA
03.2020 - 02.2024
- Assisted clients with special requests regarding cleaning preferences and schedules.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Used cleaning chemicals following proper guidelines.
- Interacted pleasantly with clients and guests when performing daily duties.
- Coordinated cleaning schedules for residential and commercial clients.
- Developed customized organizing plans based on client needs and preferences.
Front Desk Agent
Grandstay Hotel Suites
Ames, Iowa
04.2017 - 06.2022
- Greeted guests and ensured smooth check-in and check-out processes.
- Coordinated with housekeeping to maintain room readiness.
- Processed payments and handled billing inquiries efficiently.
- Responded to guest complaints and resolved issues promptly.
- Assisted with check-in and check-out procedures for guests.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Provided excellent customer service while upholding company policies.
Housekeeping Supervisor
Grandstay Hotel & Suites
Ames, Iowa
04.2017 - 06.2022
- Interview, hire, and train new housekeeping staff.
- Create room cleaning assignments to housekeepers.
- Hold morning meetings to motivate staff and inform them of any late check outs or special requests.
- Create weekly employee schedules based on number of hotel rooms reserved.
- Follow all hotel brand standards and policies and ensure staff is doing the same.
- Supervised daily cleaning operations for guest rooms and public areas.
- Trained and mentored housekeeping staff on best practices and safety protocols.
- Conducted regular inspections to ensure cleanliness and adherence to standards.
- Developed training materials for new hires to enhance onboarding process.
- Resolved guest complaints regarding cleanliness promptly and professionally.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
Cake Decorator
HyVee Bakery
Carroll, IA
05.2017 - 04.2019
- Designed custom cake decorations for various customer orders.
- Coordinated with team members to maintain an organized workspace.
- Crafted icing flowers and intricate designs for special occasions.
- Assisted in preparing cakes for display in the store's bakery section.
- Created custom cakes for special occasions such as weddings, birthdays, and anniversaries.
- Decorated cakes for special occasions, showers, birthdays and christenings.
Housekeeping Supervisor
Best Western Hotel
Fort Dodge, Iowa
05.2009 - 01.2013
- Supervised daily cleaning operations for guest rooms and public areas.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Enforced rules and regulations set forth by management regarding health, safety and security policies.
- Developed training programs for existing housekeepers on topics such as proper sanitation techniques or emergency procedures.
- Prepared work schedules for associates to promote proper staffing levels.
Education
High School Diploma -
Woodward -Granger High School
Skills
- Customer service
- Photography skills
- Time management
- Effective communication
- Attention to detail
- Management
- Decorating skills
- Verbal and written communication
- Team player
Timeline
Seasonal Photographer
JCPenney Portrait Studios
09.2024 - 04.2025
Housekeeper/Organizer
The Queen Of Clean
03.2020 - 02.2024
Cake Decorator
HyVee Bakery
05.2017 - 04.2019
Front Desk Agent
Grandstay Hotel Suites
04.2017 - 06.2022
Housekeeping Supervisor
Grandstay Hotel & Suites
04.2017 - 06.2022
Cake Baker/Decorator
The Crazy Cake Lady
09.2014 - Current
Housekeeping Supervisor
Best Western Hotel
05.2009 - 01.2013
High School Diploma -
Woodward -Granger High School