Alysha Everson

Managed administrative duties with phone reception, appointment scheduling and payment processing.

• Assisted in patient intake, documenting medical histories and vision-related concerns.
• Conducted preliminary eye tests, including visual acuity and color vision assessments.
• Streamlined appointment scheduling processes, improving patient flow efficiency.
• Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
• Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
• Assisted with insurance questions, eligibility, and prior authorizations.
• Filed exams to various insurance companies and collected co-payments.

• Managed patient scheduling and appointment confirmations to optimize daily operations.
• Facilitated smooth patient check-in and check-out processes, enhancing overall patient experience.
• Trained new front desk staff on operational procedures and customer service standards.
• Scheduled, coordinated and confirmed appointments and meetings.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.