Alysha Flores
Las Vegas,NV
Summary
Detail-oriented Guest Room Attendant with a strong focus on cleaning standards, guest relations, and safety awareness. Proven ability to enhance guest satisfaction and optimize housekeeping workflows.
Dedicated and efficient Guest Room Attendant known for optimizing workflows and elevating guest experiences. Strong communication and organizational skills contribute to a welcoming and safe environment.
Professional hospitality worker prepared to maintain high standards of cleanliness and guest comfort. Experienced in ensuring rooms are spotless and welcoming, enhancing overall guest experience. Known for strong team collaboration and adaptability to meet evolving requirements. Skilled in cleaning procedures and customer service, valued for reliability and thoroughness.
Overview
18
18
years of professional experience
Work History
Guest Room Attendant
ARIA Resort & Casino Las Vegas
Las Vegas, NV
08.2022 - Current
- Implemented systematic cleaning and organization protocols for guest rooms to maintain high hospitality quality.
- Evaluated room facilities for maintenance requirements, facilitating prompt communication of issues to management.
- Conducted analysis and optimization of workflow processes with housekeeping teams, focusing on elevating service excellence.
- Executed cleaning procedures using chemicals and equipment, following established safety protocols.
- Instructed new employees on proper cleaning techniques and hotel protocols to maintain high levels of guest satisfaction.
- Managed guest relations by addressing needs swiftly, ensuring exceptional experiences during their stay.
- Optimized housekeeping team performance by articulating task progressions, fostering collaboration and accountability during shifts.
- Performed regular cleaning and upkeep of common areas, hallways, and waiting areas adjacent to elevators, promoting a welcoming environment.
- Managed guest concerns effectively, demonstrating adept problem-solving capabilities while ensuring a professional atmosphere.
- Assessed room conditions to verify alignment with established departmental guidelines.
- Evaluated room conditions to detect maintenance needs, ensuring optimal comfort for guests.
- Analyzed and conveyed damages, disturbances, and shortcomings to supervisor for timely resolution.
Customer Service Processor
Amazon
Las Vegas, NV
06.2019 - 04.2021
- Managed order information entry into system and revised customer accounts to facilitate efficient order tracking.
Order Picker
FedEx
Las Vegas, NV
07.2018 - 07.2019
- Executed efficient picking and preparation of orders for shipment through proficient operation of warehouse equipment.
- Managed and updated inventory records through effective use of FedEx tracking systems to enhance operational efficiency.
- Coordinated efforts with team members to refine and optimize order fulfillment workflows.
- Conducted thorough inspections and maintained adherence to safety standards in hazardous material operations.
- Optimized order fulfillment processes by leveraging RF scanning tools and advanced inventory management software to reduce processing time.
- Diligently picked items according to detailed pick list and packing slip requirements, ensuring high order accuracy.
Housekeeping Room Attendant
Sahara Hotel And Casino
Las Vegas, NV
03.2018 - 06.2018
- Created detailed inspection checklists to streamline processes and promote responsibility within the team.
- Managed linen care by removing soiled items and applying stain treatments to restore optimal condition.
- Oversaw the restocking of towels, shampoo, paper towels, and soap to enhance guest comfort and satisfaction.
- Executed room maintenance and stocking procedures efficiently to promote guest comfort and satisfaction.
- Monitored and followed established safety guidelines during chemical use to protect against burns and maintain workplace safety.
- Advised guests on room specifications and available amenities to promote satisfaction and comfort.
Housekeeper
Circus Circus
Las Vegas, NV
02.2015 - 01.2017
- Oversaw the systematic collection of trash and ensured timely movement of garbage cans from kitchen areas to appropriate pick-up locations.
- Coordinated fulfillment of requests for extra linens, toiletries, and supplies, enhancing overall service quality.
- Conducted comprehensive cleaning around furniture and in tight spaces, effectively eliminating built-up dust and cobwebs.
- Conducted comprehensive cleaning of bathrooms and kitchens, effectively reducing germ presence and promoting health safety.
- Executed timely restocking of towels and amenities across bathrooms, bedrooms, and kitchen spaces to enhance overall guest experience.
- Oversaw bed linen changes and facilitated the collection of soiled linens to support housekeeping operations.
Hotel Housekeeper
Excalibur Hotel & Casino
Las Vegas, NV
09.2014 - 01.2015
- Directed daily cleaning activities, ensuring compliance with cleanliness protocols and guest service excellence.
- Analyzed team workflows and established cleaning schedules that improved performance and streamlined resource allocation.
- Oversaw bed linen changes and facilitated the collection of soiled linens to support housekeeping operations.
- Conducted regular inventory checks and replenished towels and amenities in bathrooms and bedrooms.
- Performed comprehensive linen care by systematically removing soiled sheets and towels and utilizing stain pre-treatment techniques to maintain high-quality standards.
- Executed systematic restocking of cleaning storage cabinets, carts, and baskets to facilitate ease of use during cleaning operations.
Guest Room Attendant
The D Hotel And Casino
Las Vegas, NV
04.2013 - 12.2014
- Oversaw cleanliness and organization of guest rooms to uphold exceptional hospitality standards.
- Evaluated room facilities for maintenance requirements and communicated findings promptly to management for resolution.
- Analyzed and optimized workflow processes in partnership with housekeeping teams to elevate service standards.
- Managed cleaning operations by utilizing chemicals and equipment in accordance with safety guidelines to uphold cleanliness and sanitation.
- Executed furniture relocation to enhance cleaning efficiency and maintain a dust-free environment.
- Managed linen care by removing soiled items and applying stain treatments to restore optimal condition.
- Monitored and followed established safety guidelines while using chemicals to protect against burns and maintain workplace safety.
- Executed room inspections to verify and restock essential amenities, including soap, paper towels, and toiletries.
- Conducted regular cleaning tasks including vacuuming carpets, mopping floors, and dusting surfaces to maintain an immaculate workspace.
- Conducted thorough checks of appliances in guest rooms to confirm proper operation and safety standards.
- Managed requests for toiletries and personal care items, ensuring timely and satisfactory guest support.
- Advised guests on room specifications and available amenities to promote satisfaction and comfort.
Sales Associate
Finish Line
Los Angeles, CA
09.2013 - 02.2014
- Advised customers on product choices and provided exemplary service to improve shopping experience.
- Monitored and optimized inventory levels, guaranteeing accuracy in stock counts and efficiency in merchandise replenishment.
- Executed visually appealing merchandising displays to optimize customer experience and maximize sales performance within assigned areas.
- Managed customer inquiries and complaints resolution processes, reinforcing customer loyalty and trust in services.
- Coordinated efforts with team members to enhance performance and meet monthly sales targets.
- Executed strategic organization of racks and shelves to elevate store presentation and drive customer engagement with featured items.
- Oversaw accurate processing of transactions via point-of-sale systems, strictly adhering to established cash handling standards.
- Managed inventory levels, ensuring accurate stock counts and timely replenishment of merchandise.
Cashier
The Home Depot Inc
Los Angeles, CA
02.2012 - 05.2013
- Oversaw cash, credit, and debit transactions, maintaining meticulous attention to detail in financial operations.
- Engaged with team members to optimize service performance and ensure goal attainment during high-demand periods.
- Monitored supply levels and executed restocking procedures to maintain optimal inventory during shifts.
- Handled customer inquiries and concerns efficiently, ensuring high levels of satisfaction and retention.
- Engaged with customers as they entered the store, ensuring timely assistance and support.
- Conducted needs assessments to enhance customer experience and tailor service offerings.
- Engaged with customers to promote ongoing business relationships and satisfaction.
- Monitored cash transactions and reconciled drawer balances at the end of each shift.
Sales Associate
Macy's
Los Angeles, CA
01.2009 - 02.2012
- Advised customers on product choices and provided exemplary service to improve shopping experience.
- Executed inventory control processes, verifying stock accuracy and facilitating timely restocking of merchandise.
- Implemented training initiatives for new associates, focusing on effective sales strategies and exemplary customer service practices.
- Oversaw accurate processing of transactions via point-of-sale systems, consistently adhering to established cash handling standards.
Cashier
Taco Bell
Hawthorne, CA
04.2008 - 10.2008
- Managed cash register and point-of-sale systems to ensure accurate and timely processing of customer transactions.
- Implemented systematic organization and cleanliness protocols in work area to improve service quality for customers.
- Facilitated informed menu choices for customers through accurate descriptions of food items and their ingredients.
- Oversaw cash, credit, and debit transaction processes, maintaining meticulous attention to detail in financial accuracy.
Education
High School Diploma -
Westchester High School
Los Angeles, CA06.2008
Skills
- Housekeeping knowledge
- Reliability and punctuality
- Safety awareness
- Detail-oriented
- Hospitality industry
- Safety procedures
- Work prioritization
- Documentation
- Guest relations
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Team collaboration
Accomplishments
- Reported damaged electronics and furniture, as well as maintenance issues, promptly to ensure that guest rooms were fully equipped with amenities upon visitor check-in.
- Delivered outstanding service with a smile to all guests and achieved the highest number of five-star reviews in the entire department.
- Reported broken electronics and furniture and damage to maintenance immediately to assure that guest rooms had all the amenities when visitors checked in.
Languages
Spanish
Timeline
Guest Room Attendant
ARIA Resort & Casino Las Vegas
08.2022 - Current
Customer Service Processor
Amazon
06.2019 - 04.2021
Order Picker
FedEx
07.2018 - 07.2019
Housekeeping Room Attendant
Sahara Hotel And Casino
03.2018 - 06.2018
Housekeeper
Circus Circus
02.2015 - 01.2017
Hotel Housekeeper
Excalibur Hotel & Casino
09.2014 - 01.2015
Sales Associate
Finish Line
09.2013 - 02.2014
Guest Room Attendant
The D Hotel And Casino
04.2013 - 12.2014
Cashier
The Home Depot Inc
02.2012 - 05.2013
Sales Associate
Macy's
01.2009 - 02.2012
Cashier
Taco Bell
04.2008 - 10.2008
High School Diploma -
Westchester High School