Alysha Frisvold
Waukesha,WI
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
17
17
years of professional experience
Work History
Team Lead- Level III CSR/DSR
Clarion/ Mr. Hollands Home Services
07.2022 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Streamlined communication between departments, ensuring timely resolution of customer concerns.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
Office Manager/Operations Manager/HR Coordinator
All Seasons Facility Maintenance
04.2020 - 06.2022
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Managed employee relations issues with tact, conducting investigations and providing guidance to managers for resolution.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Elementary School Math Specialist
Bruce Guadalupe Community School
08.2007 - 01.2020
- Collaborated with fellow teachers to develop interdisciplinary lesson plans, enhancing students'' understanding of various subjects.
- Improved student comprehension by utilizing differentiated instruction techniques customized for diverse learning needs.
- Promoted a growth mindset in the classroom by encouraging students to set goals, embrace challenges, and persevere through obstacles.
Education
Bachelor of Arts - Elementary Education
Carroll University
Waukesha, WI05.2003
Associate of Arts -
UW Waukesha
Waukesha, WI05.2001
Skills
- Client Service
- Staff Training
- Teamwork and Collaboration
- Mentoring
- Problem-Solving
- Attention to Detail
- Multitasking
Timeline
Team Lead- Level III CSR/DSR
Clarion/ Mr. Hollands Home Services
07.2022 - Current
Office Manager/Operations Manager/HR Coordinator
All Seasons Facility Maintenance
04.2020 - 06.2022
Elementary School Math Specialist
Bruce Guadalupe Community School
08.2007 - 01.2020
Bachelor of Arts - Elementary Education
Carroll University
Associate of Arts -
UW Waukesha
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