ALYSHA HOLMES
Grafton,WI
Summary
Recent Human Resources graduate student with 2+ years experience in administrative roles and 5+ years experience in customer facing positions. Seeking a position as a Human Resources Generalist or similar brining on my skills in communication, problem-solving, and conflict management for the right team.
Overview
12
12
years of professional experience
Work History
Customer Care Professional
Waste Managment
02.2024 - Current
- Maintained up-to-date knowledge of industry developments, competitor activities, and relevant regulations.
- Responded to customer inquiries via phone, email and chat.
- Resolved customer complaints in a timely manner.
Income Maintenance Specialist
State of Wisconsin
03.2022 - 09.2023
- Assisted clients in understanding their benefits and eligibility criteria by providing detailed information and support.
- Processed enrollment forms, changes in status forms, terminations and other benefit documents in a timely manner.
- Coordinated benefits processing, including enrollments, terminations and claims.
Seasonal Tele collector
WE Energies
02.2020 - 12.2021
- Utilized secure software to compile data gathered from various sources and set up pay arrangements
- Managed customer accounts by obtaining payment information and updating records.
- Participated in regular meetings with internal staff to discuss strategies for improving collections efforts.
- Maintained accurate records of all collection activities in the system database.
Retention Sales Representative
Charter Communications
05.2017 - 12.2019
- Improved customer satisfaction by finding creative solutions to problems
- Adhered to established policies and procedures when handling customer accounts.
- Recommended changes in products and services based on customer feedback.
Imaging Patient Assistant
Aurora West Allis
08.2016 - 05.2017
- Assist radiology technicians will all necessary actions perform and x-rays
- Proficient use of EPIC system
- Adaptability and critical thinking used daily as schedules shifted
Administrative Assistant
Minnesota State University, Mankato
08.2013 - 05.2014
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Administrative Assistant
Milwaukee Public Schools
09.2012 - 06.2013
- Assist principal in preparing for staff meetings, school meetings, and organizing handouts for those events
- Collected and coded various documents to prepare for filing, storage, and processing
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Education
BBA - Corporate Communication
Marquette University
Milwaukee, WI12-2025
Associate of Arts - Human Resources
Milwaukee Area Technical College
05-2024
Skills
- Talent management
- Recruiting
- Employee Retention
- Customer Relations
- Conflict resolution tactics
- Succession Planning
- HR information systems
- Complex Problem-Solving
- Employee Onboarding
- Excellent Communication
References
REFERENCES AVAILABLE UPON REQUEST
Accomplishments
- Deans List 2023
Timeline
Customer Care Professional
Waste Managment
02.2024 - Current
Income Maintenance Specialist
State of Wisconsin
03.2022 - 09.2023
Seasonal Tele collector
WE Energies
02.2020 - 12.2021
Retention Sales Representative
Charter Communications
05.2017 - 12.2019
Imaging Patient Assistant
Aurora West Allis
08.2016 - 05.2017
Administrative Assistant
Minnesota State University, Mankato
08.2013 - 05.2014
Administrative Assistant
Milwaukee Public Schools
09.2012 - 06.2013
BBA - Corporate Communication
Marquette University
Associate of Arts - Human Resources
Milwaukee Area Technical College