Alysha Jerelds
Orlando,FL
Summary
Proven track record of enhancing guest experiences and streamlining operations, notably at Universal Orlando. Excelled in roles requiring strong work ethic and problem-solving abilities, such as efficiently managing cash transactions and contributing to team success. Demonstrated reliability and a knack for creative solutions, significantly improving service quality and operational efficiency.
Overview
5
5
years of professional experience
Work History
Resort Transit Attendant
Universal Orlando
12.2022 - Current
- Collaborated with team members to improve overall service quality and guest experience.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
- Provided exceptional customer service by promptly addressing guest needs and requests.
Cashier
HMSHost
04.2022 - 12.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
Culinary Assistant
Westgate Resorts
04.2021 - 04.2022
- Supported head chef in menu development, resulting in increased positive customer feedback.
- Assisted in developing seasonal menu changes, incorporating fresh ingredients and creative flavor combinations to keep guests excited about the culinary offerings.
- Implemented proper food handling techniques, maintaining strict adherence to safety standards and regulations.
- Reduced food waste through careful inventory management and creative use of ingredients.
Shift Supervisor
Panera Bread
08.2019 - 12.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Education
Associate of Arts - General Studies
Valencia College
Orlando, FL07.2020
High School Diploma -
William R Boone High School
Orlando, FL05.2018
Skills
- Strong Work Ethic
- Patience and understanding
- Team player attitude
- Reliability and punctuality
- Problem-Solving
- Cash Handling
Timeline
Resort Transit Attendant
Universal Orlando
12.2022 - Current
Cashier
HMSHost
04.2022 - 12.2022
Culinary Assistant
Westgate Resorts
04.2021 - 04.2022
Shift Supervisor
Panera Bread
08.2019 - 12.2019
Associate of Arts - General Studies
Valencia College
High School Diploma -
William R Boone High School
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