Man Phan
Summary
Customer-oriented professional with experience in hospitality and client service. Attentive listener providing targeted recommendations based on individual requirements.
Overview
5
5
years of professional experience
Work History
Resort Transit Attendant
Universal Orlando
Orlando
04.2025 - Current
- Assisted guests with inquiries and provided directions throughout the bus loop and parking lots.
- Operated transit buses along designated routes in a safe and timely manner.
- Assisted passengers with disabilities, ensuring accessibility and comfort during travel.
- Communicated effectively with dispatch regarding route changes or delays.
- Collaborated with team members to enhance operational efficiency and service quality.
- Reported any mechanical problems or incidents that occurred during transit operations.
- Responded to customer inquiries regarding routes, and schedules.
Turnstile Attendant
Universal Studios Orlando
Orlando
05.2022 - 04.2025
- Greeted customers, asked for their tickets and scanned them.
- Answered their questions and provided them with assistance.
- Provided them the props and information that they needed to create a better experience for them.
Ticket Seller
SeaWorld Parks & Resorts
Orlando
11.2024 - 02.2025
- I greeted customers, answered questions, and provided assistance with ticket purchases.
- Assisted customers with ticket purchases, pricing, and scheduling.
- Developed an understanding of event schedules to better assist customers with inquiries.
- Providing accurate information regarding pricing, event details, and booking.
Cashier
Blaze Pizza
Orlando
10.2023 - 08.2024
- Processed sales transactions to prevent long customer wait times.
- Followed company security procedures for handling large sums of money.
- Used suggestive selling techniques to promote add-on sales.
- Processed efficient and accurate cash, debit and credit card payments using Point-of-Sale system.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Maintained work area and kept cash drawer organized.
Server
BBB Tofu House
Orlando
06.2021 - 06.2023
- Cleaned tables and chairs to prepare the dining area for the next customers.
- I greeted guests and provided menus.
- Checked with guests to get feedback on the food served, resolve issues, bring additional items, and refill beverages.
- Provided exceptional service to a high volume of daily customers.
- Performed opening and closing duties, such as setting up the dining area and restocking supplies.
- Took orders from customers accurately, and in a timely manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Accept and process payments using cash, credit, or debit cards.
- Process tips, including cash and card tips, according to restaurant policies.
Education
Bachelor of Arts - Arts And Entertainment Management
University of Central Florida
Orlando, FL12-2025
Associate of Arts -
Valencia College
Orlando, FL06-2019
Skills
- Incident Reporting
- Safety awareness
- Strong Work Ethic
- Bilingual (Vietnamese & English)
- Upkeep of records, reports, and files
- Communication
- Customer Service
- Leadership
- Team Work
- Supervision
- Planning
Timeline
Resort Transit Attendant
Universal Orlando
04.2025 - Current
Ticket Seller
SeaWorld Parks & Resorts
11.2024 - 02.2025
Cashier
Blaze Pizza
10.2023 - 08.2024
Turnstile Attendant
Universal Studios Orlando
05.2022 - 04.2025
Server
BBB Tofu House
06.2021 - 06.2023
Bachelor of Arts - Arts And Entertainment Management
University of Central Florida
Associate of Arts -
Valencia College