Websites
Summary
Education
Skills
Work History
Timeline
CustomerServiceRepresentative

Robert Walker

Arvada,CO

Summary

Utilize my experience and skills that I have developed to help others move forward in personal growth and recovery. Peer support is a powerful and effective way to promote recovery and empower individuals to live fulfilling lives.

Education

Multiple Certificates - Recovery Client

Transcendence Recovery
Denver, CO
08.2023 - Current

Skills

  • Word Processing
  • Typing
  • Online Data Entry
  • Data Entry
  • Dispatch software
  • Stress Tolerance
  • Prioritizing calls
  • Customer Relations
  • Schedule Management
  • Updating logs
  • Dispatching field personnel
  • Incident Reporting
  • Schedule Management
  • Updating logs
  • Dispatching field personnel
  • Incident Reporting

Work History

Kennel Resort Attendant

Beds N' Biscuits
01.2022 - 10.2022
  • Ensured the safety of all animals by closely monitoring their behavior and health throughout their stay.
  • Ensured proper handling techniques were practiced consistently when interacting with different breeds and temperaments of animals to prevent injury or stress.
  • Managed high-stress situations such as animal emergencies or conflicts calmly, prioritizing the well-being of all involved parties.
  • Contributed to a positive work environment by collaborating with fellow team members to coordinate daily tasks and maintain efficiency.
  • Promoted a safe and healthy environment for all animals by strictly adhering to facility sanitation protocols and reporting any health concerns immediately to management.
  • Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
  • Kept animals clean and free of contaminants to promote optimal health.
  • Collected animal waste produced on walks and discarded in trash or approved receptacles.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
  • Monitored animals for behavioral problems and signs of health issues.

Dispatcher

Via Mobility Services
08.2021 - 12.2021
  • Supported/assisted drivers using RouteMatch 6.2 & TeamOnTheRun software; scheduled incoming ride requests; assisted drivers with locating clients & pickup/drop-off locations using ADA guidelines; tracked/recorded driver garage times using MSExcel. Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.

PC Technician/Desktop Support/Sales

Sterling Marine
01.2010 - 03.2020
  • Coordinated moving data lines & network to new location; set up & connected all desktop PCs; installed/configured/supported hardware, software & printers as needed; maintained updated inventory in dealership system, also resolved issues with Parts, Billing, or Service modules
  • Assisted with sales, service & inventory as needed.

Computer Specialist

Developmental Disabilities Resource Center
03.2009 - 10.2009
  • Updated all XP computers to SP3, including all Windows Updates, & Java; troubleshoot/diagnosed/supported LAN connectivity problems & network drive mappings; built master image for new Vista users & then imaged PCs using Norton Ghost 2003; analyzed Event Viewer to diagnose various issues; upgraded/migrated users from Windows XP to Vista; educated new Vista users on general functionality; team upgraded 300 computers to Office 2007 in one day; opened/worked/closed HelpDesk tickets using Alloy Navigator Express; answer incoming support calls as needed
  • Also assisted/supported Users with VPN connections.

Technical Support Engineer

Starz Entertainment Group (Contractor - Insight Global)
01.2009 - 03.2009
  • Enterprise-wide user support: log calls into Remedy ticketing system; resolve over phone when possible (often using SMS or RDC) supporting MSOutlook, BlackBerry's & MXLogic e-mail security; network & VPN connectivity, MSWord, Excel & PowerPoint; add/edit/delete Active Directory as needed; respond to/resolve virus & spyware alerts; log printer/copier problem reports & open/track service calls with vendor.

PC Technician / Desktop Support

FiServ (Contractor-Partners Consulting)
10.2008 - 11.2008
  • Migrate users to new domain, add/edit/delete Active Directory as needed, transfer/migrate User's profile & data files, edit Registry & run .VBS scripts.

PC Technician / Desktop Support

MKS Instruments (Contractor-Beacon Hill)
09.2008 - 09.2008
  • Responded to User's requests for support/assistance; re-imaged Dell desktop PCs using Norton Ghost; re-set NT domain passwords; researched/resolved Lotus CC:Mail problems; edited User's registries to correct communication problems with Asset Management software (SpiceWorks)

PC Technician / Desktop Support

McKesson (Contractor-GloTel)
02.2008 - 03.2008
  • Swapped out laptop & desktop PCs (lease expirations): installed required software, set up at User's desk, then transferred/migrated User's profile & data files; add/edit/delete Active Directory information as needed.

Technical Support Rep.

Sun MicroSystems / StorageTek (EDS)
01.2006 - 10.2007
  • Answered technical questions and troubleshoot errors on StorageTek disk arrays; analyzed & documented problems for dispatch to field engineers (using Clarify Clear HelpDesk), assisted field with managing severities/priorities & ordering parts; followed up with Customers on automatic error notifications & triaged or dispatched for repair; monitored queues to meet Service Level Agreements; followed up with Customers to ensure satisfaction.

I.T. Customer Service Support Engineer

Qwest Communications
11.1997 - 09.2003
  • Supported over 30,000 users on approximately 1500 different applications running on Microsoft Windows 98, NT WorkStation 4.0, 2000 and XP- often using SMS or NetMeeting remote control; supported 1,000 call center agents on Citrix; covered on-call pager duty and remote support as needed; solved connectivity issues for remote users (both dial-up/modem and VPN using RSA's SecurID); resolved e-mail issues (Microsoft Mail 3.5, Microsoft Outlook '97-2003, Lotus CC:Mail & Notes, & Netscape NetMail); assisted with triage, escalation, & upper-management updates during major outages; continual process clarification and documentation; helped design and set up Clarify Clear HelpDesk ticketing system; also spent 6 months as Network/E-Mail/ SecurID Administrator setting up new Microsoft NT domain accounts, Microsoft Exchange accounts and RSA SecurID accounts
  • Also supported BlackBerry users & re-set voice-mail passwords.

Timeline

Multiple Certificates - Recovery Client

Transcendence Recovery
08.2023 - Current

Kennel Resort Attendant

Beds N' Biscuits
01.2022 - 10.2022

Dispatcher

Via Mobility Services
08.2021 - 12.2021

PC Technician/Desktop Support/Sales

Sterling Marine
01.2010 - 03.2020

Computer Specialist

Developmental Disabilities Resource Center
03.2009 - 10.2009

Technical Support Engineer

Starz Entertainment Group (Contractor - Insight Global)
01.2009 - 03.2009

PC Technician / Desktop Support

FiServ (Contractor-Partners Consulting)
10.2008 - 11.2008

PC Technician / Desktop Support

MKS Instruments (Contractor-Beacon Hill)
09.2008 - 09.2008

PC Technician / Desktop Support

McKesson (Contractor-GloTel)
02.2008 - 03.2008

Technical Support Rep.

Sun MicroSystems / StorageTek (EDS)
01.2006 - 10.2007

I.T. Customer Service Support Engineer

Qwest Communications
11.1997 - 09.2003

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Robert Walker