Alysha rivera
BROOKSVILLE
Summary
Dynamic supervisor with a proven track record at Sp+ Metropolis, excelling in customer service excellence and staff management. Enhanced team productivity through effective workflows and decision-making skills, leading to improved customer satisfaction. Committed to maintaining high safety standards while fostering constructive relationships with clients and team members.
Overview
14
14
years of professional experience
Work History
Supervisor
Sp+ Metropolis
09.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Continuously monitored parking lot capacity to optimize space utilization and minimize congestion during peak hours.
- Logged and documented parked vehicle details for accurate records.
- Entered guest vehicle information and location in computerized valet parking system.
Supervisor of Parking Garage
Sp+ Metropolis
09.2023 - Current
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Daycare Assistant
Soundale Daycare Center
12.2010 - 03.2018
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Monitored daily sign-in/sign-out logs for accurate attendance tracking, helping to maintain a secure and orderly facility.
- Built constructive and open relationships with families with forthright yet friendly communication.
Education
Associate of Science - Medical Assisting
Florida Metropolitan University
Orlando, FL06-2004
Skills
- Goal orientation
- Staff management and motivation
- Customer service excellence
- Attention to detail
- Decision-making skills
- Staff discipline and delegation
- Verbal and written communication
- Documentation and reporting
- Multitasking capabilities
Languages
Spanish
Limited Working
Timeline
Supervisor
Sp+ Metropolis
09.2023 - Current
Supervisor of Parking Garage
Sp+ Metropolis
09.2023 - Current
Daycare Assistant
Soundale Daycare Center
12.2010 - 03.2018
Associate of Science - Medical Assisting
Florida Metropolitan University
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