Alyshadia Owens
Food Service
Syracuse,NY
Summary
Dynamic customer service professional with a proven track record at Walmart, excelling in complaint resolution and order processing. Skilled in sanitation compliance and team collaboration, I foster strong customer relationships to drive satisfaction and retention. Committed to enhancing service quality and operational efficiency in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Customer Service
Walmart
Syracuse, New York
01.2025 - 07.2025
- Processed orders and returns efficiently using company software systems.
- Resolved customer complaints promptly to ensure satisfaction and retention.
- Collaborated with team members to enhance overall service quality.
- Provided feedback to management on common customer concerns for improvement.
- Developed strong customer relationships to encourage repeat business.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Custodial Maintenance Worker
Northside Hospital Atlanta
Atlanta, California
01.2018 - 01.2025
- Completed day-to-day duties accurately and efficiently.
- Maintained cleanliness in assigned areas using floor scrubbers and mops.
- Performed routine inspections to identify cleaning needs and hazards.
- Managed waste disposal by sorting recyclables and regular trash.
- Assisted in training new staff on cleaning procedures and safety protocols.
- Operated power equipment for deep cleaning of carpets and upholstery.
- Restocked cleaning supplies to ensure availability during shifts.
- Vacuum carpets in offices, hallways, lobbies, stairwells.
- Dust furniture and wipe down surfaces throughout the facility.
- Follow established procedures for proper chemical use and storage.
Food Service Worker
Great American Buffet
Alexandria, Virginia
02.2009 - 01.2018
- Prepared and served food items according to health and safety standards.
- Maintained cleanliness and organization of dining area and serving stations.
- Assisted customers with menu selections and special dietary needs.
- Collaborated with team members to ensure efficient food service operations.
- Restocked supplies and inventory for kitchen and dining areas as needed.
- Followed proper sanitation procedures during food preparation and service tasks.
- Engaged with customers to enhance their dining experience at the buffet.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Performed variety of duties related to food service.
Education
High School Diploma -
Henniger High School
Syracuse, NY06-2005
Skills
- Customer service and engagement
- Food safety regulations
- Cleaning procedures
- Order processing
- Sanitation compliance
- Customer complaint resolution
- Safety protocol adherence
- Team collaboration
References
References available upon request.
Timeline
Customer Service
Walmart
01.2025 - 07.2025
Custodial Maintenance Worker
Northside Hospital Atlanta
01.2018 - 01.2025
Food Service Worker
Great American Buffet
02.2009 - 01.2018
High School Diploma -
Henniger High School
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