Alyshe Neal
Hurst,IL
Summary
Experienced nursing professional providing quality care to patients in variety of medical settings. Delivers excellent communication and task prioritization skills for effective patient care coordination. Proven ability to stay organized and prioritize tasks in fast-paced environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
CNA
Mount Carmel Home
Kearney, NE
09.2023 - 06.2024
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Reduced patient stress levels through effective communication and active listening skills.
Customer Service Representative
Children Specialized Hospital
Fort Worth, TX
08.2021 - 02.2023
- Assisted patients with completing paperwork and understanding medical terminology.
- Maintained strict confidentiality of protected health information to comply with HIPAA regulations.
- Obtained proper authorization and identification prior to release confidential medical records.
- Input patient data into the electronic medical record system accurately and efficiently.
- Scheduled appointments and assisted with referrals.
- Communicated delays in appointments and offered rescheduling.
- Obtained and validated photo identifications and insurance cards, scanning documents into patients' charts.
- Verified and updated changes in patient, physician, or insurance to maintain proper billing.
- Navigated multiple computer systems and applications and utilized search tools to find information.
- Provided exceptional customer service to clients in fast-paced call center environment.
- Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.
- Made appropriate account corrections to resolve customer problems.
- Used job-related software to complete contract forms, prepare change of address records or issue service discontinuance.
Education
High School Diploma -
Arlington High School
Arlington, TX06.2023
Skills
- Patient Care
- Vital signs monitoring
- Compassion and Empathy
- Bathing Assistance
- Feeding Assistance
- Reliable team player
- Recording vital signs
- Complex Problem-Solving
- Dressing assistance
- Patient Transfers
- HIPAA Compliance
- Safety Precautions
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Service
- Data Entry
- Call center experience
Certification
- CNA - Certified Nurse Assistant
Timeline
CNA
Mount Carmel Home
09.2023 - 06.2024
Customer Service Representative
Children Specialized Hospital
08.2021 - 02.2023
High School Diploma -
Arlington High School