Alyshia Zambrano
Brownsville,TX
Summary
Dedicated job seeker with a proven track record of fulfilling organizational needs through consistent and organized practices. Demonstrates strong ability to perform under pressure while adapting to new challenges, enhancing brand reputation. Possesses a robust work ethic, adaptability, and exceptional interpersonal skills. Capable of working independently and rapidly acquiring new skills.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Teleperformance USA
Brownsville, Texas
01.2025 - 09.2025
- Resolved customer inquiries through phone and chat support.
- Handled escalated issues with professionalism and empathy.
- Documented customer interactions accurately for future reference.
- Provided product information and troubleshooting assistance to customers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Pool Attendant/Pool Lifeguard
Polson Aquactic & Fitness Center
Polson, Montana
08.2023 - 11.2024
- Monitored pool area to ensure safety and cleanliness for all guests.
- Coordinated daily setup and breakdown of poolside activities and events.
- Conducted maintenance tasks, including cleaning, skimming, and testing water chemistry.
- Maintained accurate records of pool usage and attendance for management review.
- Administered first aid to children as needed during events and activities.
- Enforced safety rules, addressing reckless behavior to maintain a secure environment.
- Assisted with pool evacuation during weather emergencies and other urgent situations.
- Communicated effectively with protective service workers using radio and digital technology.
Medical Assistant Intern
Montavlo Jr Romeo F MD
Brownsville, Tx
09.2022 - 06.2023
- Collected and processed lab specimens for accurate testing results.
- Provided compassionate support to patients throughout visits.
- Performed patient intake duties, documenting vital signs and medical histories.
- Prepared examination rooms with necessary instruments and supplies.
- Maintained confidentiality of patient information to ensure HIPAA compliance.
- Compiled data for reports on patient visits, treatments, and test results.
- Observed patient symptoms during visits and reported changes to healthcare provider.
- Delivered administrative support, including filing paperwork and greeting visitors.
Education
High School Diploma -
Pace Early College High School
Brownsville, TX06-2023
Skills
- Customer service and support
- Record keeping
- Communication skills
- Attention to detail
- Conflict resolution
- Time management
- Call center operations
- Task prioritization
- Multitasking and organization
- Patient care and monitoring
- First aid administration
- Safety compliance
- Emergency response readiness
- Wound care management
- Medical terminology expertise
- Specimen collection and testing assistance
- First aid and CPR certified
- Preventative healthcare strategies
- Patient transport services
- Medical procedure assistance
Affiliations
Childcare Volunteer at my local Church
References
References available upon request.
Timeline
Customer Service Representative
Teleperformance USA
01.2025 - 09.2025
Pool Attendant/Pool Lifeguard
Polson Aquactic & Fitness Center
08.2023 - 11.2024
Medical Assistant Intern
Montavlo Jr Romeo F MD
09.2022 - 06.2023
High School Diploma -
Pace Early College High School