Resourceful Supervisor trained in resolution of critical issues within time-sensitive
environment with successful track record of building and maintaining talented teams. Highly
organized, energetic and versatile leader committed to continuous improvements. Proven
history of motivating staff to work together to achieve targets.
Overview
24
24
years of professional experience
Work History
CVS Supervisor
Texas
Amarillo, TX
03.2007 - Current
Provided ongoing training to address staff needs
Identified and corrected performance and personnel issues to reduce impact to
business operations
Coached and mentored 8-10 staff members through constructive feedback to develop
long-term career goals
Interviewed applicants, recommended individuals for hiring and evaluated staff
performance
Conducted employee evaluations and reviews
Delegated work to staff, setting priorities and goals
Remained calm and professional in stressful circumstances and when dealing with
unhappy clients, effectively diffusing situations
Treated associates with fairness and respect, providing recognition of
accomplishments
Demonstrated excellent communication skills in resolving associate and consumer
complaints
Provided leadership, insight and mentoring to newly hired employees to supply
knowledge of various company programs.
Business Office Associate/Marketing Coordinator
Sam's Club
Amarillo, TX
06.2000 - 06.2005
Processed efficient and accurate cash, check, debit, and credit card payments using
Point-of-Sale system
Followed protocol for intake and accounting of large sums of cash and numerous card
transactions
Handled money according to company policy
Avoided discrepancies by accounting for all funds and items
Counted and balanced cashier drawers
Oversaw business communications and coordinated event promotion to increase brand
awareness
Expanded new businesses by developing powerful sales, advertising and marketing
campaigns.
Detention Officer
Youth Center Of The High Plains
Amarillo, TX
02.2005 - 06.2005
Exercised surveillance and control over up to twelve youth
Transported and escorted youth to hospitals, court and other institutions
Performed searches of people, vehicles, mail items and dormitories
Exercised independent and sound judgment in enforcing proper youth behavior and
responding to incidents
Supervised youth during day-to-day activities
Implemented defensive tactics and physical restraints to maintain safety and security
of the youth center
Promoted rehabilitation of youth and maintained safety of staff and residents.
Director of Social Services
The Bair Foundation
Amarillo, TX
2021.11 - Current
Built strong partnerships with local organizations, fostering collaboration for the benefit of the community.
Fostered an inclusive environment where diverse perspectives were valued when creating solutions tailored to individual client needs.
Increased client satisfaction by actively addressing concerns and providing timely resolutions.
Provided leadership, guidance and support to staff members.
Implemented strategies to increase public awareness of social and community service programs.
Collaborated with community organizations to establish partnerships that benefited clients'' well-being and access to resources.
Recruited, interviewed, and hired staff members offering exceptional talent and brought great skills to team.